Jack's Lobster Shack Reviews Summary

Category: Seafood restaurant

Address: 1040 River Rd, Edgewater, NJ 07020, USA

Phone: +12012242808

Rating: 4.5
based on 206 reviews.

Food Quality

Pros:

  • "Best clam chowder I've ever had!!!"
  • "The meat was nice and chunky, I tried both Maine and CT style."
  • "Fresh, fresh, fresh lobster roll, try the clam chowder, fried clams and you got to try the lobster fritters."
  • "The food was amazing."
  • "The lobster bomb bread bowl is my favorite!"
  • "The seafood in this place is always fresh and absolutely delicious."
  • "The lobster bisque that I just ate was life-changing."

Cons:

  • "The lobster was a little dry."
  • "The lobster roll was much smaller than expected and tasted fishy. Didn’t worth the 30 bucks and probably the worst lobster roll I’ve had."
  • "Their 'signature' lobster rolls terrible."
  • "The lobster salad was just okay but the potato salad and coleslaw tasted like it came from a factory, it was terrible."
  • "The lobster in the pasta and casserole was over-cooked, so much so that it became rubberized. The seafood casserole was fishy, the clams and mussels were NOT fresh at all."
  • "The lobster was so chewy that I was nauseous for the next 45 minutes. It tasted like raw squid and grainy."
  • "The Lobster platter... was very fishy tasting."

Customer Service

Pros:

  • "I loved the relaxed family environment! Our server was lovely and had helpful suggestions about menu items."
  • "The servers are very nice."
  • "Jacks Lobster Shack has great customer service and the prices of their food is wonderful."
  • "Our server was personable and attentive."
  • "Very attentive and nice servers."
  • "Our waitress was super attentive and helped guide us through our selections."
  • "Nareg was awesome, his customer service the best I have ever experienced thus far!"

Cons:

  • "The customer service is lousy."
  • "An extreme disappointment overall most definitely will never order from here again."
  • "The server Chrissy was so rude."
  • "Horrible service! Our waiter got our orders wrong and didn't apologize or attempt to fix it."
  • "The staff seemed to be lost and no one taking command of the business."
  • "Driver said he’d be back with missing item never showed up."
  • "The staff is not well educated about their menu."

Value for Money

Pros:

  • "You can’t beat the price for the amount of food that they give you."
  • "Jack's Lobster Shacks pricing is also very reasonable for seafood compared to other places we have eaten."
  • "They aren’t overly priced."
  • "Huge portions and very reasonably priced."
  • "The food is very fresh and most definitely of quality."
  • "This was expensive for me, but inexpensive compared to other lobster dinners of similar quality."
  • "Having eaten rolls all over the place, the single roll platter here is actually good value."

Cons:

  • "Over priced especially considering the lobster sandwich is really just lobster roll in 1 slice of bread."
  • "I did think that the meal was pricy."
  • "With taxes 56$ for something not to rave about."
  • "Too pricy for that food."
  • "It's $49 for a double lobster roll platter, which sounds expensive."
  • "For $70 for lunch you'd expect the place to at least look nice."
  • "My gf and I went a few weeks back, stupid us we didn't ask what their 'market price' was for the king crab. 2lbs of crab, two ears of corn and a couple boiled potatoes was $140!!!"

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