"The meat was nice and chunky, I tried both Maine and CT style."
"Fresh, fresh, fresh lobster roll, try the clam chowder, fried clams and you got to try the lobster fritters."
"The food was amazing."
"The lobster bomb bread bowl is my favorite!"
"The seafood in this place is always fresh and absolutely delicious."
"The lobster bisque that I just ate was life-changing."
Cons:
"The lobster was a little dry."
"The lobster roll was much smaller than expected and tasted fishy. Didn’t worth the 30 bucks and probably the worst lobster roll I’ve had."
"Their 'signature' lobster rolls terrible."
"The lobster salad was just okay but the potato salad and coleslaw tasted like it came from a factory, it was terrible."
"The lobster in the pasta and casserole was over-cooked, so much so that it became rubberized. The seafood casserole was fishy, the clams and mussels were NOT fresh at all."
"The lobster was so chewy that I was nauseous for the next 45 minutes. It tasted like raw squid and grainy."
"The Lobster platter... was very fishy tasting."
Customer Service
Pros:
"I loved the relaxed family environment! Our server was lovely and had helpful suggestions about menu items."
"The servers are very nice."
"Jacks Lobster Shack has great customer service and the prices of their food is wonderful."
"Our server was personable and attentive."
"Very attentive and nice servers."
"Our waitress was super attentive and helped guide us through our selections."
"Nareg was awesome, his customer service the best I have ever experienced thus far!"
Cons:
"The customer service is lousy."
"An extreme disappointment overall most definitely will never order from here again."
"The server Chrissy was so rude."
"Horrible service! Our waiter got our orders wrong and didn't apologize or attempt to fix it."
"The staff seemed to be lost and no one taking command of the business."
"Driver said he’d be back with missing item never showed up."
"The staff is not well educated about their menu."
Value for Money
Pros:
"You can’t beat the price for the amount of food that they give you."
"Jack's Lobster Shacks pricing is also very reasonable for seafood compared to other places we have eaten."
"They aren’t overly priced."
"Huge portions and very reasonably priced."
"The food is very fresh and most definitely of quality."
"This was expensive for me, but inexpensive compared to other lobster dinners of similar quality."
"Having eaten rolls all over the place, the single roll platter here is actually good value."
Cons:
"Over priced especially considering the lobster sandwich is really just lobster roll in 1 slice of bread."
"I did think that the meal was pricy."
"With taxes 56$ for something not to rave about."
"Too pricy for that food."
"It's $49 for a double lobster roll platter, which sounds expensive."
"For $70 for lunch you'd expect the place to at least look nice."
"My gf and I went a few weeks back, stupid us we didn't ask what their 'market price' was for the king crab. 2lbs of crab, two ears of corn and a couple boiled potatoes was $140!!!"