Shake Shack Queens Center Mall Reviews Summary

Customer Service

Pros:

• "Malachi was so sweet and attentive made sure we got our order right away."
• "The young staff is extremely polite, engaging, helpful and accommodating."
• "Customer service was top tier 👌"
• "Their staff was really friendly and helpful."
• "The crew were the best today. To keep down crowding they bring food to the table."
• "Awesome customer service, always happy when you come in!"
• "Customer service is awesome. Clean eating area. Fast service and great food."

Cons:

• "I am disgusted to hear how they were treated by the woman who turns out to be the manager."
• "Unfortunately my wife found human hair in her burger the day we ate at this location when she went to complaint no one payed attention to this she just got a new burger but the customer service was horrible."
• "What's the point of use the app to avoid waiting on line if you going to wait a lot more then others."
• "I would not go back to this place. Over priced and the food seriously is not good."
• "Very terrible customer service at this shake shack when you visit it in person."
• "Consistently bad service."
• "The worst workers ever, need more training, they got me waiting 1 hour for an order that I did online."

Food Quality

Pros:

• "This was the best SS experience I have had in years, from service to the food, I couldn’t be happier!"
• "Great service and food! Thank you 🙏🏼"
• "I love the cheeseburger, chicken, and the fries with cheese... the foods are good and delicious."
• "I love its smell, texture and taste. So yummy."
• "Best Hamburgers in town if you could pass by and enjoy one will be the best."
• "The Smokeshack burger was amazing, and the Parmesan truffle fries were a nice addition."
• "The Grilled cheese is perfect & the Chicken shack never disappoints, cranberry apple lemonade is by far my favorite drink."

Cons:

• "Their app is not easy to use and really unstable."
• "The burgers weren't prep'ed to spec. and they came with ONE piece of small lettuce with dried and overly done patty."
• "Behind the counter was filthy, the grill, the French fryer, all looked like they hadn't been cleaned in a while."
• "The food came out terrible."
• "Disgusting cold food. I ordered the Korean chicken bites, they were soggy, cold and disgusting."
• "Burgers was saggy, taste horrible. Extremely greasy."
• "Was not happy with the chicken sandwich. It was dry and not juicy at all."

Atmosphere & Cleanliness

Pros:

• "Just ate in this place today. The service and quality of food is just as good as it is in the city. A very nice place to have a Shack Burger with Cheese Fries and a Shake. Very clean!"
• "The dining area is constantly being cleaned."
• "The staff is super friendly and the restaurant always looks clean."
• "Good amount of seating with nice Windows for views and lighting."
• "The tables are cleaned immediately after some one prior gets up so it's really nice especially during flu season."
• "They definitely are observing the covid rules."
• "Great big place to eat and in the center of QCM! BEST TIME TO GO THERE IS AROUND 5 PM, when there's barely a line!"

Cons:

• "It's a very dreary atmosphere, dark and dismal."
• "The atmosphere was a little tight and crowded."
• "i have to so many Shake Shacks and this spot is the worst of the worst so far, bad service, bad food, the dining area is filthy."
• "However, I would say that the restrooms were unattended and very smelly."
• "My burger that I ordered was burnt and burnt to the point it tasted bitter."
• "Also some of the tables were sticky and had food leftover."
• "The food was ok, the establishment was too dark for my liking."