Shake Shack Plymouth Meeting Reviews Summary

Food Quality

Pros:

• "The crinkle cut fries are my favorite (dip them in shack sauce trust me)."
• "Everything was fresh and delicious."
• "They know how to cook the burgers perfectly juicy and crispy on the edges!"
• "The food tasted homemade, which was a good thing."
• "Went to Shake Shack for the very first time and it was delicious."
• "Really yummy burgers and fries."
• "The food was excellent. The burgers were nice and juicy."

Cons:

• "The burger was super small."
• "The burger was okay but the fries were limp and sad with congealed cheese sauce that looked old."
• "The tables were dirty, my husband's burger was raw."
• "Once I got back to work I saw they gave me old, moldy lettuce! Never again will I eat at this location."
• "The chicken sandwich might've been the smallest piece of meat I've ever seen."
• "It was the worst burger I have had in a while. So thin I could barely taste it!!"
• "The mushroom was slimmy so it slid out."

Service

Pros:

• "After speaking to the manager Fatima about the delay I was offered a refund along with my sandwich."
• "The General manager came to our neighboring shop and took the time to introduce himself."
• "Even when the place is super busy you still get your food pretty quickly."
• "Staff were nice and helpful."
• "The employees were moving fast filing in house, takeout and pick up orders."
• "The staff were efficient in how they moved the line along to make sure that everyone got their food in a timely yet safe manner."
• "The cashier was awesome very friendly. Great smile."

Cons:

• "I waited 12 minutes for 1 burger."
• "Once we finally received a text that our food was ready we approached the counter and no one even acknowledged us and there was no one else around."
• "Awful management."
• "Staff numbered almost 10 people behind counter and kitchen. They spent more time on their phones and talking, chatting and arguing then bringing my drink out."
• "Worst service ever. Lost my order after a half hour of waiting."
• "No apology, no eye contact."
• "Employees were running all around the dining room."

Cleanliness

Pros:

• "This location was clean and tidy."
• "The place was generally clean even with being busy."
• "My experience with this particular shake shack is always a pleasant one the food is always hot and fresh and a very clean environment."
• "The restaurant was clean and sanitary."