Address: 71-24 Austin St, Forest Hills, NY 11375, USA
Phone: +17189283234
Rating: 4.3
based on 225 reviews.
Service
Pros:
"Friendly staff and quick service!"
"Staff is very friendly."
"First time trying this location and I have to say that the service was good."
"The staff, while busy, were good at their job."
"The service was quick and all servers were friendly/ helpful."
"Counter staff is super-friendly."
"The staff are friendly, professional, and very helpful."
Cons:
"Seems like the workers here seem to have an attitude or don’t really want to help people."
"The staff here is always rude and unpleasant."
"The workers are nasty and clearly racist."
"The staff always seems to have an attitude and god forbid you have a small ask to enjoy your meal they will make it known how bothered they are."
"Very poor customer service from the lady bagging the food and also from the gentleman taking the food to the pick up area."
"Who on this planet did you hire to work for your location? You need a whole new staff man. Poor service and terrible attitude."
"A cashier that had a line but decided to talk socially to someone when there was a line of customers."
Food Quality
Pros:
"Amazing burgers for the price."
"Can't go wrong with a burger and fries but their fried chicken sandwich is also delectable."
"The portobello mushroom burger literally explodes with juicy goodness when you bite in."
"The food was amazing, and the staff were attentive."
"Food comes out quick and is always consistent quality-wise."
"The best fast food burger around for sure, nothing comes close to these burgers they taste so fresh and amazing every time."
"Anything and everything that I have ever eaten here has been fresh and delicious!"
Cons:
"After I got the meal and went home, I found that there was a hamburger missing. I ordered fries with bacon, but there was no bacon."
"The burgers were raw in the middle."
"Sometimes you get a cold burger so you have to keep an eye out on the quality of your food."
"This place is horrible the burger was overcooked had no taste the chicken shack was nasty everything was a total mess."
"Chickens were dry, very over cooked."
"The burger bread was wet and the fries were cold, the juice had no lemonade inside it was watery omg we couldn’t have eaten anything we dump it."
"The burger was horribly built, cheese was all on one side, and the onion was on the other."
Location & Atmosphere
Pros:
"Wonderful location. Two floors, good service, good atmosphere."
"Love this location. Even when it's busy, we've always managed to find a table and highchair and the upstairs space is neat."
"There is plenty of seating downstairs and upstairs."
"The setting in the place is very nice in comparison to other Shake Shacks."
"What makes this location special is that it's clean, looks very sharp and has two levels with an upstairs seating area that is of very good size."
"This location is very large. Two floors."
"This location is clean and spacious with additional seating upstairs."
Cons:
"It tends to get crowded."
"It seems that Shake Shack has become some sort of hang-out."
"Unfortunately, it was overrun by loud, inconsiderate teenagers, which is not cool."
"The soda, condiments, entry to more seating, restroom.....all blocked."
"The location is always dirty and not kept well, tables are rarely ever truly clean, the bathrooms are disgusting."
"Always dirty and stinking curb in front of Shake Shack."
"The seating in the back is still like a dungeon."
Ordering & Wait Time
Pros:
"They are perfect. Period. I ordered on mobile but they lost my ticket...turns out my order was waiting but did not have my name in it. Staff stepped right in after they realized it and made me a fresh order + gave me the originals."
"They have self service and regular cash service."
"They have kiosk at the front counter where you can place your order by yourself."
"The staff is very nice and they have new kiosk to make a super easy to place your order."
"When you go up, they have computers where you can place your own order."
"I found the ordering experience really easy."
"They recently installed self service kiosks so the service is really fast now."
Cons:
"Ordered some takeout here. I've visited shake shack often but the food takes a really long time here, maybe 20 minutes per order."
"Gets busy on a weekend. You may have to wait for your food a little but they do move as swiftly as possible."
"I waited an extra 20+ minutes for my order in which I used their in-store kiosk in-store."
"Slow. They have a waited over 40 minutes for our order."
"But then you have to wait online for a while because while they have 3 or 4 people taking in orders, they only have one or two register people."
"Very disappointed about the pick-up service tonight. We scheduled 7:30 and didn't get our order till 7:41 (with lots of inquiry)"
"With that said this location is pretty slow, and the people waiting for their orders are blocking everything."