Panera Bread Reviews Summary

Customer Service

Pros:

• "Cashier very professional and patient."
• "The employees are friendly and they know my order before I walk in the door."
• "Exceptional customer service."
• "The people working were very friendly, coffee and bagel were good as always."
• "Staff was polite and helpful and the restaurant and restrooms were clean."
• "Another young gentleman answered all of my questions when I went back up to ask again and recommended some of his favorite items. He was very pleasant and made my experience better."
• "Great service. I dropped my smoothie on the way out and they were so nice about it."

Cons:

• "Tom is one of the rudest costumer service workers I have ever came in contact with."
• "The workers and manager especially just seemed to have an attitude."
• "Register service though needs training - unpleasant and rude best describes this service."
• "The cashier kept interrupting me while I was speaking which I found quite annoying and rude."
• "Most of the time the staff is just kinda there with no real 'customer service'."
• "The workers looked at us it was strange."
• "Right when we got through the door, we noticed an older male employee act a little strange by giving off a creeping vibe."

Food Quality

Pros:

• "Food was really good and the service was good as well."
• "All the ingredients are always fresh."
• "Soups are fresh and flavorful breads bagels also."
• "Their grilled cheese tasted great the cheese they use (i think either yellow american or cheddar) and their bread is thick and crunchy outside but soft inside 10/10"
• "Love the food here. Great steak and arugula sandwich. Delicious bagels and flavored cream cheese."
• "The food was excellent and everyone there that I talked to you was amazing."
• "The food is always fresh and delicious, and cruelty free, which is an added plus!"

Cons:

• "Broccoli soup was not thick but watery and barley anything in it but the broth and it tasted more like tap water than cheddar."
• "We ordered soup and it was served cold."
• "When I went to eat my strawberry poppyseed salad I founded a lot of rotten lettuce."
• "The chicken on my girlfriend's sandwich was not close to being cooked through."
• "Awful rubbery cold chicken with fatty pieces, complained to the manager that chicken was inedible."
• "The sandwich and turkey on the salad weren't the same as they used to be."
• "The onion soup tasted like it was from a can."

Value for Money

Pros:

• "Quantity and quality have gotten better than they were about five or six years ago."
• "Love their unlimited sips for $10.99 per month."
• "Shared a 2 for $10 dish."

Cons:

• "Much too expensive for what you get."
• "It's just too expensive for what you get. I only go because it's local and convenient."
• "Good food, but waaaaay over priced."
• "The prices are over board. My husband ordered macaroni and cheese for a side dish. It was literally about half a cup and cost $6.50."
• "Close to $30 for what basically equates to a half a sandwich, one of which was not edible, and a bowl of chickpeas."
• "The food is way over priced."
• "Most items are overpriced."

Cleanliness

Pros:

• "First time ever eating at Panera Bread. Staff was informative and ordering was easy. Quickly served and everything was delicious. Very clean and organized facility"
• "Paneu Bread was clean, and the staff were friendly. Wait time for my order was short, and the food was awsome. I ordered Asian salad and broccoli soup."

Cons:

• "During our visit the tables that were available were dirty we asked a young lady if she could wipe down a table for us and she did."
• "I usually enjoy going to PB however Voorhees PB is the dirtiest I have seen and this is very discouraging."
• "Tonight seeing the filth I have decided to NEVER go back."
• "The chairs are all stained from hair, the toilet seat has been broken for over 3 months."
• "This place was filthy! I would have posted a picture of the ladies room but it might make people throw up 🤮."
• "The booths were absolutely filthy and disgusting. I felt uncomfortable sitting there."
• "Most tables needed to be cleaned."

Order Accuracy

Pros:

• "Have never had an issue with this Panera. Food is always hot, fresh, and accurate. Love that they double check your order before giving it to you. Employees are always friendly"
• "Orders are always completed very quickly, which at other locations sometimes means you get lesser quality, but the Voorhees Panera never skimps on quality."