Red Hook Lobster Pound Reviews Summary

Food Quality

Pros:

• "Food was excellent."
• "The sausage and clam 'addons' were super."
• "The lobster was fresh and well cooked while the roll was light but filling."
• "Everything is always delicious. Their lobster mac and cheese is insanely good."
• "The seafood here is prepared simply and well."
• "The lobster was full and meaty! Very sweet tasting! Worth every penny."
• "The lobster rolls are excellent."

Cons:

• "But the food I got was disappointing to say the least."
• "The lobster roll was acceptable, but they now are really watering down the clam chowder."
• "Over priced below average seafood, would not recommend it to anyone."
• "The quintessential Lobster Roll was 95% bread and breading and an almost invisible portion of actual lobster."
• "The burger was well done. Burnt on the outside, extremely dry."
• "The fried shrimp was not fresh, the clam chowder was blend corn and potatoes the same."
• "The losbter well portioned,but rubbery and a little salty was disappointed."

Service

Pros:

• "Ample outdoor seating, and fast, friendly service."
• "Staff was friendly and the service was quick."
• "Our waiter was professional, kind, and courteous."
• "The staff were on point, didn’t bother us too much, but always showed up right when needed."
• "The staff was very attentive and the service was top notch!"
• "Stellar service. The service was fast, efficient and nice."
• "The service staff are friendly and helpful."

Cons:

• "Complimentary water didn't come until we asked for it after waiting 15 minutes to be serviced."
• "When I needed something else, my waitress was nowhere to be seen, so I tried to gesture to the other staff for attention, but they just ignored me..."
• "They had gave me the wrong order, so when I came back a few minutes later, they completely disregarded a reorder for the ACTUAL food I ordered…"
• "Service was slow and in some cases just bleh. Server was pleasant but very slow."
• "Our group of five had a hard time getting their drinks promptly and the waiters didn't seem to really care."
• "It took the waitress 15 minutes to get me a spoon and waitress never gave me more water."
• "I felt the staff fell very short. They weren’t friendly."

Atmosphere

Pros:

• "Perfect place for lobster lovers! Classic lobster rolls and boils, plus unique menu items in a fun and casual atmosphere."
• "Love love love the atmosphere. The place was super clean."
• "Comfortable spot with high ceilings and plenty of outdoor seating."
• "It's presented in a low-key friendly atmosphere."
• "The atmosphere is really nice for a casual dinner with friends."
• "Loved the cozy, farmhouse style environment."
• "The atmosphere is casual and welcoming."

Cons:

• "The atmosphere was non-existent, pretty dirty, and just kind of sad."
• "They’ve got some kind of obsession with excessively loud pop music though- so it was not the best atmosphere."
• "Also felt like everyone was judgemental there staff and customers alike."
• "A thing to note was before we sat down, the table next to us moved themselves to our side of the table because of a drip from the ceiling."
• "What a condescending and RUDE way to send out a sign for us to leave."
• "By far the worst customer service I’ve had in NY."
• "The hostess was a little snippy about it when I asked about the several empty tables."

Price

Pros:

• "They are on the pricey side but worth it if you’re looking for some good food."
• "Great food as usual- we annually trek from NJ for July 4th to Red Hook Lobster."
• "1 lobster (around 1- half pd) 1pd crab legs, clam, mussels, shrimps, with corn, red potatoes for $85, dollars really was worth, I can say excellent price."
• "The price was reasonable."
• "The lobster rolls and lobster dinner ($25!) are both delicious and very fairly priced."
• "$21 for an order of fish and chips, for the quality and quantity I think it is fairly priced."
• "Prices are reasonable."

Cons:

• "Food is decent but portions are tiny and prices are ridiculous."
• "Lobster roll was fresh. A little pricey, but what do I know lobster is always market price."
• "Prices are around 10-15 percent more expensive compared to 9 months ago."
• "I paid $31 for a root beer and a tiny lobster roll about the size of a mini kids meal at subway."
• "The rolls are getting quite expensive now, at well over $30 a piece."
• "26 dollars for a small roll. Pricey I guess because its a trendy place."
• "Over all the food was very GOOD but WAY WAY TOO PRICEY!!!!"