PLNT Burger Reviews Summary

Category: Vegan restaurant New York

Address: 1147 Broadway, New York, NY 10001, USA

Phone: +16467984285

Rating: 4.8
based on 178 reviews.

Food Quality

Pros:

  • "The food is delicious and a great meat alternative."
  • "The burger with mushrooms was fabulous."
  • "Food was really so delicious and flavorful!"
  • "Mushroom bacon burger was top shelf, the chicken was super realistic, and the milkshakes were so flavorful."
  • "All their food is delicious and freshly prepared."
  • "The sweet potato fries with the maple dipping sauce was off the hook!"
  • "The burgers taste unbelievably delicious and the cheese tastes better than some made from cow's milk."

Cons:

  • "The presentation of the burger was worse than what the lunch ladies in the school cafeteria do. The bread looks like it shrunk with lots of wrinkles."
  • "Sadly, the burger that I ordered was missing the green leaf lettuce and had a tiny touch of mayo and just a tiny piece of pickle."
  • "This burger is hands down the best looking meat substitute burger, but fell short on the flavor scale."
  • "Unfortunately that’s the sad thing with vegan food trying to be meat. No chew in the plant based patty."
  • "The food left us disappointed - the buns were a soggy, the plant based chicken wasn’t crispy as it was intended in the name and it was more tepid food than rather hot food."
  • "The chili tasted sweet. I don’t like sugar in my chili."
  • "Mediocre vegan burgers. I had the fillet o'fish style burger and it was pretty dry and tasteless with some tired lettuce."

Customer Service

Pros:

  • "I don't leave reviews that much but today I just had to because... I was truly impressed with the flow of handling the guests orders."
  • "Samantha delivered excellent customer service."
  • "They were checking on customers regularly and super nice."
  • "The staff was quite hospitable and friendly."
  • "Staff was wicked kind, friendly and helpful."
  • "Let me just say right off the bat how wonderful the staff is."
  • "The entire staff is wonderfully kind, patient, and accommodating."

Cons:

  • "Service didn’t seem to be on the strong side as though one of the staff members took a break on off of the tables outside."
  • "The customer service was garbage lol I walked in and stood there for a min - unacknowledged."
  • "We are sitting here starving at a dirty table while we watch two people leisurely 'cook' and one girl in a white sweater covered in black hearts stand there on her phone in the middle of the kitchen."
  • "I felt that the staff was also exhausted and not in a good mood."
  • "Poor service, No customer acknowledgement on arrival."

Value for Money

Pros:

  • "I love PLNT burger and will always recommend it to anyone whether vegan or not."
  • "I enjoyed my meal which cost me half of what it would have at any other restaurant that serves vegan burgers."
  • "The food tastes delicious. It’s a little expensive for what is BUT it’s worth it."
  • "The food is absolutely delicious I cannot say that enough. The fries are incredible, the burgers omg I will be tasting those in all of my dreams now."
  • "Beautiful gastronomic experience, you have to come and try everything from this incredible menu, super delicious everything."
  • "The s'mores milkshake is incredible for dessert along with the pineapple ginger carrot cookie."
  • "Loved the double cheeseburger and the green bean fries."

Cons:

  • "The food wasn’t cheap either - nearly $30 for the three items!"
  • "Especially considering that a burger and small fries were almost $16 after tax."
  • "Fries close to $5.00 for very small portions."
  • "Expensive for what it was."
  • "Small patty for over $10! How do they compete with non plant based places????"
  • "Prices are high for what it is really."
  • "The wait is absolutely RIDICULOUS for this overpriced food, and the lack of professionalism was poignant."

Ambiance and Cleanliness

Pros:

  • "They nailed the atmosphere, the place feels like any other fast food chain."
  • "The environment is so nice and very cozy and the service will make you feel right at home."
  • "The location here had plenty of seating in the front and upstairs in the back and we got to enjoy our meal in peace."
  • "The ambience is lively and energetic, with great music, colorful walls and a bright menu."
  • "The interior decor is amazing, great combinations of colors, with a blend of contemporary and traditional furniture, comfy too."
  • "The restaurant locations are so cute."

Cons:

  • "Metal tray used for dine-in was sticky."
  • "Bathrooms look clean and crisp as too both stories of the dining areas."
  • "We are sitting here starving at a dirty table."
  • "Every time we go, it’s dirtier and the food is worse."
  • "The place could use a light cleaning, but I was there close to the night's end so I will give it a pass."

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