Sweet Moment Reviews Summary

Desserts

Pros:

• "They make some of the BEST shaved ice, so many fun flavors."
• "The matcha icecream plus the cheesecake with the ice really paired well with each other."
• "Their cheesecake is soft, creamy, and good for the price being $4.50!"
• "The bingsu was so delicious, refreshing and creamy with great portion & plenty of ingredients."
• "Wow! The desserts are AMAZING! Go for a large Bingsoo, if you do it."
• "We got the bingsoo milk Shaved Ice cream Macha flavor with strawberry. It was amazing."
• "Oh the Cannolis here!! The super smooth creaminess, the nice crunch of the shell and the wonderful, balanced taste!"

Cons:

• "The desserts looks very cute but there is no taste to it."
• "Pretty disappointed. I got a matcha latte and it just tastes like milk that’s green."
• "I could barely taste any black sesame and disappointed."
• "The texture of the ice is too soft and smooth that it’s almost indistinguishable from the scoop of ice cream."
• "Tried the green tea shaved ice and had expected the portions to be large since I paid a lot for it. However, they served me a super small portion."
• "The coconut limited shaved ice could use a bit more thought on it."
• "While refreshing on a hot summer day, ultimately the bingsu is overdressed—more toppings than ice, and it got too sugary at the bottom of the cup."

Service

Pros:

• "The staff is polite and very passionate about the customer experience."
• "Staff is super friendly as well!"
• "The staff was patient and helpful when I was indecisive about what to order."
• "The staff was all very polite and attentive despite how much customers they were serving."
• "The staff is very friendly especially their cashier."
• "The employees are very kind, the atmosphere is chill, everything felt clean, and plenty of seating is available."
• "Service was swift and the space was charming."

Cons:

• "the employee training the cashier was rude and dismissive."
• "Also he NEVER wears a MASK, while the rest of the staff wears does."
• "Management, if you’re reading this: the woman working the cash register Sunday oct 9 near closing time does not want to keep her job."
• "Asian male worker with 2 earrings was flirting with a customer, purposely waiting for 9:30pm to come."
• "Customer service not that great."
• "i went up to the girl working and asked if she would be able to add cream to my drink and she didn't even look at me and said 'not right now' in the rudesttttttttt tone."
• "ZERO STARS FOR THE ASIAN EMPLOYEE working on Monday."

Ambiance

Pros:

• "Very cool place. Sweet moment has 'Instagramish' vibe to it."
• "It's a cute space that can get busy but there's plenty of seating."
• "Liked the relaxed atmosphere right away with chill music."
• "The cafe itself has a very cute and cozy ambience that, when paired with the unique treats that they offer, makes it perfect choice for a date or meetup with friends."
• "The place is so cosy, I love all the lights and colors inside!"
• "Very cosy atmosphere with a range of backgrounds to choose where to sit."
• "The ambiance in the cafe was to die for."

Cons:

• "It is very nice for pictures but very very overpriced."
• "The lighting is on the darkish side, which is better than very bright harsh lighting."
• "The outside is super unassuming and kind of dank to be honest lol, but the inside is really quite nice and modern!"
• "It was crowded and dirty."
• "The decor is simple and cozy but the maintenance wasn't good due to the crowd."
• "A cute, intimate spot hidden away in Chinatown."
• "Its Instagram friendly but makes it very difficult to eat."

Price

Pros:

• "A bit on the expensive side, but it's NYC, so definitely still worth it especially if you're just visiting."
• "The prices are very fair for the quality of the food, good options, and so tasty."
• "It's not too expensive here and everything I've gotten on my multiple visits has been quality."
• "Latte was a bit small but it was a little cheaper imo than your usual latte prices."
• "For $5, it was totally worth it and was delicious."
• "Their coffee and latte are good and the price reasonable!"
• "The pricing is a liiittle much, but the quality of items like the waffles & shaved ice is certainly good!"

Cons:

• "It is often busy, so if your party is more than two people you'll probably have to wait for there to be enough seats for you all to sit together."
• "BUT a bit on the pricier side since the portion wasn’t that large."
• "Cute and cozy but the price for everything is well, very pricey."
• "I thought the prices were a bit high for shaved ice, a scoop of ice cream and fruits."
• "Mango Cheesecake($15)- 4/5 This was huge but it's mostly just shaved ice and it was a bit pricey."
• "Small portions, big prices (like most things in New York) but also tasty so keep that in mind."
• "It was okay, a little over prices, but it's NYC soooo... not surprised."