Hot Wheelz Reviews Summary

Staff and Service

Pros:

• "Jacquelyn and Denise... You girls are simply awesome!"
• "A man, a manager but I didn’t catch his name came over and tried to help my daughter."
• "April was so kind, she made me feel like not a loser and I might take the skating lessons she recommended!"
• "Our party helper 'Ellio' was fantastic and friendly, helpful and attentive."
• "When I went there Laura was watching over the kids she’s lovely to talk to and is great with the kids."
• "Ava Torres went above and beyond to make our day even better!!! She was friendly and helped us in any way we needed!!"
• "One of the girls that was working named Ava really made an impression on us."

Cons:

• "I am really frustrated in the lack of transparency about the prices."
• "They need to hire more interactive staff that works with the kids."
• "Staff was a little inattentive, handing different size skates over constantly, needed to exchange 6 times on one visit."
• "I'm giving this place one star, considering my son got turned away from a play area by a miserable manager and employee because he was 'too tall'."
• "Manager was not that nice."
• "Staff unfriendly and unhelpful."
• "Customer service was terrible as well, they had 1 person running the rental skates, dj AND the floor rink."

Facilities and Cleanliness

Pros:

• "For those who didn't skate, there was plenty of seating, the arcade, and of course the jungle gym in the back was a huge hit."
• "The whole center was clean and looked really nice both inside and out."
• "Cleanliness is one of my top priorities visiting or going places with the corona virus still on a high, and this was phenomenal."
• "I truly appreciate the cleanliness of this facility even the bathroom was spotless."
• "Plenty of seating, great food selection and clean restrooms."
• "The facility is beautiful and clean."
• "The rink was clean and shiny."

Cons:

• "The floor is dirty and very dusty, needs to be polished."
• "There was no toilet paper in the women's bathroom."
• "The place looks nice, but the white stone walls are sticky."
• "For some reason, the rules are NOT enforced and it makes me question if they're all about the money and don't really care about safety."
• "The floor needs to be resurfaced as a experienced skater it is not great to feel every bump and space in the wood."
• "Half of the arcade games don't work."
• "The only thing that sucked was the music. It just wasn't really good skating music."

Food and Pricing

Pros:

• "The pricing is great and very friendly staff."
• "Birthday party package was worth the money. Pizza was good, I had expected it be horrible."
• "Food came out right on time and was good!"
• "The fries were very nice, they were crispy and good."
• "The food for the party was great, every kid left happy."
• "Good prices for the open skaters. $2 per skater, plus $5 for rentals if you don't have your own."
• "Prices were great too!!"

Cons:

• "Pizza taste like diabetes and I got sick from eating the food."
• "This place was a major disappointment. They nickel and dime you for everything!"
• "Thank goodness because the pizza was not so great."
• "The food is also doesn’t look pleasant, pizza looks dry and nasty."
• "When I got home and tasted the food I couldn’t believe how dried out and overcooked everything was."
• "The food was pretty decent except that the pizza was kinda burnt."
• "A few of the kids at the party did say the pizza wasn’t too good."

Overall Experience

Pros:

• "This is exactly the place you go to create memories."
• "Going skating has easily become one of our favorite family activities because of this place."
• "We’re already planning on coming back in a couple of weeks."
• "Hot wheels has an amazing atmosphere and is a great place to hang out with friends."
• "Kids and adults had an awesome time."
• "Been skating here for 40+ years. Still love this place."
• "I love this place!! The vibe in general was awesome."

Cons:

• "Hot Wheelz in not a good place to go. Not recommend this place sucks."
• "I had a guest say that she’s never seen 1 of my parties fail (I’ve had many at various locations)..well this was the one and it was embarrassing!"
• "Waaaaay overpriced."
• "So what use to be a good rink is now a disaster."
• "I hated this place it was absolutely terrible I would not recommend this place its very small and no fun at all."
• "The overall experience for me was that it was stressful, not enjoyable, and not what a celebration party should be."
• "I’ve had the WORSE experience here, while me and my son were skating they decided to close EARLY then what the website has said."