Concentra Urgent Care Reviews Summary

Staff Professionalism

Pros:

• "Doctor was nice, DOT examiner was nice as they both apologized for the nurses actions."
• "Went in to do a drug test for a job I had applied for and was treated so nicely and professionally by the receptionist."
• "The staff were professional and informative, the doctor was professional."
• "The entire staff from the registration counter, nurse and the Doctor were excellent, lovely nice to patients."
• "Staff is friendly, competent."
• "The staff members were very nice and helpful."
• "Everyone was very helpful and the customer service was excellent."

Cons:

• "The wait time and attitude of the front desk staff are horrible."
• "Staff is very unprofessional and lack of communication."
• "The staff are rude and no help full at all."
• "Staff is totally unprofessional they have conversations amongst each other about things that should be spoken about outside of work or on break."
• "The girl at the front desk is rude and unprofessional."
• "The nursing staff lacked professionalism."
• "Front desk people are rude some days and nice other days, their moods are always different."

Facility Experience

Pros:

• "Concentra is the best place to go for your check up."
• "Concentra service is excellent."
• "The Physical Therapist, Claire, is simply outstanding."
• "She greets everyone with a Hello and a Friendly smile."
• "Made me feel very comfortable."
• "Nice clean place. Employees were kind."
• "The front desk staff and medical assistants are courteous and pleasant."

Cons:

• "I’m not a dog so I don’t appreciate to be told to sit or leave."
• "It was worst experience ever I went there for drugs screen and that lady took my form and everything and told me to wait and it was more than 1 and half hour."
• "The Facility smelled like vomit."
• "The office is dirty."
• "Place was very dirty."
• "This place was a waste of time. My employer sent me here and only gave me 24 hours to get a drug screen."
• "This is the most unprofessional, irresponsible and disappointing facility I have ever visited."

Wait Times

Pros:

• "While having been selected for a random drug screen by ATS where I'm leased to as a lease/ owner operator, I was sent to Concentra health in Edison, N.J. The staff was very pleasant, and I was done in a timely manner with very little wait time."
• "Taking any test in this day & age, would scare anyone. But the professional staff at Concentra were fast & caring."
• "Extremely accommodating. I go there for my CDL exam. Everyone has always been pleasant & professional."
• "It was a quick, safe, and smooth experience. The waiting area was not crowded at all."
• "I was in and out in less than a half hour."
• "I’ve used this Urgent care for work related requirements. They handle everything in a professional manner, and the services they provide are done quickly."

Cons:

• "I had to wait 4 hours to get a tb test for work which is ridiculous."
• "Waited more 2 hrs to be seen by a doctor..Then doctor acted like I wasn't in pain."
• "When I went, I waited over 3 hours to see him, even though I had an appointment."
• "Had to get a COVID -19 test to return to work. Waiting almost 3 hours with an appointment without anyone giving me a reason."
• "The waiting time was ridiculous my appointment was for 11am and they call me to the room at 12:52."
• "This place is horrible I had a appointment at 10 and it’s 12:48 and I’m still waiting."
• "The wait time is absolutely ridiculous. The friendliness of the staff is non-existent."