Window World of Jersey Coast Reviews Summary

Category: Window installation service

Address: 27 Northfield Ave, Edison, NJ 08837, USA

Phone: +17324175700

Rating: 4.9
based on 193 reviews.

Quality of Product

Pros:

  • "The windows are beautiful."
  • "The windows are great quality and you can't beat the price."
  • "The windows (WindowWorld) and doors (ThermaTru) are very high quality and have made a huge difference in our house already."
  • "Quality of the windows is excellent. No draft and windows do not feel cold."
  • "Their windows are far superior than any of the others in my house."
  • "I am very satisfied with my new windows from a practical and aesthetic point of view."
  • "I am so very happy looking out my beautiful windows."

Cons:

  • "A year later I’m adding lights to my back yard and I get in a latter to go up and I find they never sealed well around one spot."
  • "One of the windows was delivered wrong from the factory."
  • "A couple of the windows when opened were not holding properly and sliding shut."
  • "Had a few hiccups.. I was originally sold a back sliding door that has blinds in it. To later be told that they don't make this size door with blinds in it."

Customer Service

Pros:

  • "All the staff members are professional friendly helpful very concerned regarding doing an excellent professional job … price was great … the staff worked very well together- great team of workers … cleanup of all the materials was terrific … workers answered all our questions … a sincere thanks to Window World!"
  • "The office staff was polite, courteous and responsive."
  • "The office staff is friendly, accommodating and pleasant."
  • "Window world also called after the installation to check if everything went well."
  • "Customer service was second to none."
  • "They kept me informed the whole time."
  • "Customer service let you know the status every step of the way."

Cons:

  • "Complete lack of communication. Someone texted me to set up the install date stating they'd been trying to get in touch with me. Not true, that was the first I'd heard from them."
  • "Have used many times and the issue is the office staff. They do not communicate with customers about anything."
  • "Only one star is off is for guy Greg who came to give quote at the beginning he is a sweet guy, gave us nice demo of windows and everything but he made two major mistakes where he put us in tough situations."

Installation Process

Pros:

  • "The installers were very efficient and neat."
  • "The installers were professional and installed 20 windows in one day!! No mess left behind it was amazing."
  • "The installers came about 30 minutes early, no problem, started immediately, finished within 4-5 hours, cleaned the small amount of mess and were done!"
  • "The crew that came in for the install did a very thorough and great job."
  • "The installation crew came on time, were polite and respectful of my property."
  • "The installation team was professional, courteous, and very thorough with the task at hand."
  • "Installers were on time, and the job got done very fast."

Cons:

  • "Yeah it took a while to get the replacement window because it has to be ordered."
  • "Yes, but be wary of the installation time they give you. Don't accept their first installation date and time. Set your own installation date."
  • "They took all the window treatments down and didn't put ANY of them back up. Left screws all over the floor in various rooms, blinds leaning against the wall, brackets all over the place."
  • "8:30 AM of Wednesday morning became 9:30 AM as they claimed to pick supplies from Home Depot."
  • "They did not complete the job fully each time they visited, and to this day in August 2021, they still have not still completed the job by not installing the screens to the patio doors."

Price and Value

Pros:

  • "As compared to other Window installers, Window World is definitely cost effective (about 30% to 50% cheaper) with same quality windows."
  • "Window World beat them all, in price, quality, service and accommodation."
  • "The prices were reasonable."
  • "Their prices were the lowest around, with the best service we could have asked for."
  • "Pricing beat one of the main 'big box' home improvement stores by about 25%."
  • "The prices were too good to pass up other companies wanted double or triple the price for the job so we went with Window World."
  • "Oh & for the price was also & quality windows for an affordable prices."

Cons:

  • "Price was a little more than I expected, but they did a great job."
  • "This is a small project: replace two kitchen windows. Granted there was very little to no discount for this small type of installation."

Cleanliness and Care

Pros:

  • "The workers were careful, prompt and respectful of our property."
  • "These men worked till every window & door was done to perfection & then they did their own cleaning wow unbelievable."
  • "They cleaned up all the scraps and boxes, nothing was left behind."
  • "Clean up and installation was quick and done to perfection."

Cons:

  • "The only reason this is not a 5 star review is because the technician did not thoroughly clean the windows after install."

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