Starbucks Reviews Summary

Category: Coffee shop

Address: 300 NJ-18, East Brunswick, NJ 08816, USA

Phone: +17324324809

Rating: 4.0
based on 134 reviews.

Customer Service

Pros:

  • "Workers Richelle and Noel are so sweet, the whole staff is wonderful and helpful and very understanding doing anything to please their customers."
  • "These kids are very sweet and respectful to me, and I feel so bad for them when there's nasty customers."
  • "I love coming to this Starbucks with my staff. Richelle and Noel along with the other employees go above and beyond to please their customers they have a huge heart are super sweet and caring."
  • "Me and my wife thought the girl running the counter on Labor Day was extremely pleasant and helpful."
  • "Carol, the Manager, made it right. Carol was super sweet today and we came to an understanding that the problem wasn’t that my drink was made wrong, but the attitude of the girl serving me was the issue."
  • "Two or three baristas immediately started assisting me in my decision and in what I would probably like."
  • "Staff is always amazing."

Cons:

  • "If not the front lobby then the coffee stations should be clean and sanitized every time. It's disgusting."
  • "We were waiting for 20 minutes for a drink without anybody noticing before someone realize that our drink was taken."
  • "when I got there the doors were closed, the girls saw me and just laughed."
  • "Food is okay but the workers here are very rude."
  • "Service is HORRENDOUS! It’s like the place is being run by teenagers who don’t want to work there."
  • "Manager was very rude (although rest of the staff was great)."
  • "The nasty attitude of the one girl who works the morning shift which I believe is in “Charge”, has the worst customer service skills ever."

Cleanliness

Pros:

  • "Seems pretty clean too."

Cons:

  • "The only thing is that the place was filthy. The bathrooms had questionable liquids on the floor, the garbage was extremely overflowing, the floors were sticky and full of crumbs."
  • "The store is always messy with trash overflowing, tables left a mess and floor dirty."
  • "counter and blenders were dirty didn't feel they were properly cleaned."
  • "This was my second visit to East Brunswick Starbucks, and unfortunately, for the second time the store was not even close to what a rational person would call clean."
  • "place is absolutely filthy."
  • "This place is filthy, with horrible service to note."
  • "All pastries and everything in the window is infested with flies of all sorts."

Product Quality

Pros:

  • "Enjoyed a hot Chai tea latte and fresh chewy oatmeal raisin cookie."
  • "They are usually very fast and my drinks are always delicious."
  • "Great Starbucks with outdoor seating."
  • "We ordered the Green Tea with honey. So good!"
  • "Drinks were great and made to my liking."
  • "Always smells so good in here and the egg bites are really good too."
  • "When I say I love this Starbucks, I love this Starbucks!!! Lol. The staff is always friendly, polite, and lets not forget patient. They Always get my order right, and have it prepared quickly."

Thanks! Your review is awaiting moderation.