"The owners of this shop are incredibly wonderful people."
"Yuka was so kind and helpful when I was checking out!"
"The owners and customer service advisors were very friendly and welcoming."
"Incredibly friendly & helpful staff."
"The workers were very helpful and patient with me being that it was my first time."
"The staff were absolutely amazing! Naomi went above and beyond to help me find my way."
"Imani was AWESOME. Everything about her energy, her patience, her knowledge of the stones & their properties was remarkable."
Cons:
"The person at the counter was nice, but not very knowledgeable about the products."
"However, I wasn’t acknowledged even slightly the whole time I was there."
"I asked for help for some crystals I was looking for, but instead of leading me to where I can find the crystal or show me, they just point and just say 'Over there' and nothing else."
"They don't even help you around the store, they just stare as you look around."
"They charge you a customer service fee for who knows what which is 3.99% out of your purchase which increases your final total."
"They will also charge you a debit/credit card fee so make sure you have your money."
"They don't allow phone calls in the store which is really ridiculous."
Product Selection
Pros:
"Wonderful selection of crystals, gems, stones and jewelry."
"Great selection of products. You can find many rare and beautiful gems at Rubys."
"So many crystals that I have only seen in books🤯 something new jumps out at me every time I'm in here."
"This shop has every crystal you could imagine and then some."
"They have a very nice selection of stones big and small, jewelry, herbs, sage etc."
"There’s a BUNCH of varieties of crystals, smudges, bracelets, necklaces, pendants, spells, herbs, powders, sprays, stones, statues, singing balls."
"Whatever crystal you're looking for -- this place has it!"
Cons:
"These crystals are PRIECY in a not reasonable amount."
"Nice selection, prices were a bit much though."
"The prices for SOME of the items are a bit much."
"Very expensive and no variety of crystals at all. The basic crystals cost from a range of $8 to $15 dollars and their sizes are so small."
"Got myself 3 crystals and it came up to 23$. its very pricey there but if you got money then so be it."
"The store is unnecessarily expensive."
"I spent money on 2 necklaces for them to break a week later. This place is too expensive."
Store Atmosphere
Pros:
"The vibe is so worth the visit."
"The store is very clean and calming."
"You walk in and you are transported on a wave of amazing energy from the thousands of crystals in this lovely cozy shop!"
"The vibe is chill and welcoming, like hanging out in a cozy cave (in a good way!)."
"The energy of the store is also very calming which allows you to shop in peace & let the items speak to you."
"As soon as I walked in I was overwhelmed with the most peaceful, calming energy."
"The energy in this store is phenomenal & it’s my favorite mystic shop I’ve been to in a long time."
Cons:
"However, the crystals/stones seem a bit disconnected from their surroundings."
"Masks are not allowed in the store. This is illegal, it discriminates against immunocompromised people, and is a danger to public health."
"Please note that there was a handwritten sign posted on our last visit that indicated visitors should not wear masks inside due to a recent problem with people wearing masks and stealing items from the shop."
"In regards for the last statement, the female who approached me wasn't wearing a mask at all during these hard times."
Online & Rewards Program
Pros:
"They also have the same selection online which is very convenient with COVID."
"Used the Chat feature to ask some questions and replies were made promptly and expertly."
"Ordered several items from Ruby's online recently. The site has nice images of their extensive inventory, with fantastic details like item origins, characteristics, and potential uses."
"They have a rewards program which comes in handy because we all know how expensive (but worth it) crystals can be."
"They also have a real great loyalty program."
Cons:
"The rewards card is very rigged because you have to spend $50 (which doesn't make sense cause i spent 20 but whatever)."
"They incentivize people to leave a 5-star review with a $5 discount or if you go on Yelp they enter you into a 'raffle'."