"Overall very friendly and nice staff..can’t say enough good things about this place."
"They were so welcoming and friendly in the salon."
"The staff greeted me with warmth and friendliness, instantly making me feel welcome."
"The entire staff is incredibly kind and personable."
"Everyone made me so comfortable and at ease which made the process a lot less stressful for me."
"The staff is very friendly and professional."
"All of the staff here are very friendly and helpful. The place has a great vibe."
Cons:
"The hair stylists are too busy to gossip around to pay attention to the customer."
"Worst customer service ever! The receptionist was straight up rude and sassy for no reason."
"Completely disappointed with the level of customer service, would not recommend."
"Then yelled at me when I said this isn’t right."
"She could’ve just told me to come tomorrow!!! Not satisfied at all!! I wouldn’t recommend anyone to come here."
"Beware... false advertisement."
"I ended up going somewhere else and paying to get it fixed. Definitely not spending my money here again."
Stylist Expertise
Pros:
"The stylist (Alex) treated my hair so well from start to finish."
"Cynthia was amazing and really brought my vision to life!"
"He is a color and cutting Genius! Go to David you won't be sorry."
"I showed him pictures and he executed exactly what I wanted in those pictures."
"Alex cut my hair and he is truly an artisan."
"David, his younger protege, is an amazing artist in his own right Not only can he create a style that is super trendy, he also can create color that is gorgeous."
"She was very patient and careful in creating my new hairstyle."
Cons:
"Her technique was so strange, it made me question how experienced she is in 'trims.'"
"The stylist insisted I had no layers which I did and cut a blunt style on me."
"The stylist only asked how short I wanted my hair and then proceeded to hack at my hair."
"The cut was very quick and pretty sloppy. Not at all what I asked for."
"They burned my scalp and my hair broke from the root."
"I asked to have it cut following my current layers and it came out a complete mess."
"Asked for curtain bangs (with pictures shown) and she literally took two pieces of hair and chopped it straight."
Salon Atmosphere
Pros:
"I had a fantastic experience at 23rdstreethairsalon, wonderful customer service, friendly staff, great atmosphere."
"It’s a very comfortable environment."
"Such a clean bright salon they offer all types of beverages water coffee tea wine, great prices!"
"The atmosphere is too nice and everyone there is really kind!"
"I love the atmosphere in this intimate salon and couldn't have asked for a better turn out for my hair."
"The salon itself is very beautiful - bright lighting, nice fixtures/decor."
"The atmosphere at the salon was inviting friendly and everyone including the owner made me feel so welcome."
Cons:
"EVEN FOR FREE I would NEVER let them touch my hair again! If you care about your hair stay far away from this place!"
"UNPLEASANT EXPERIENCE, BEWARE!!!"
"But when I went to check out the prices were not what was stated on the website and no one told me that when booking."
"I got a hair treatment that was way over priced and it barely lasted a week."
"And a normal blow dry was $30 which she failed to mention and proceeded to do, so left the salon with damp hair after learning about that halfway through."
"I left with the worst blowout I have ever received as well as a zig zagged hair cut which left me with holes in my hair and four inches shorter."
"I repeatedly explained what I wanted done with my hair (just a trim on the short bob cut) and the stylist kept saying he was going to do an asymmetrical cut cuz “it’s cooler”."