Harbor Freight Tools Reviews Summary

Customer Service

Pros:

• "Always friendly, knowledgeable workers there ready to help you....sometimes before you ask for help."
• "The female manager was incredible. Even though the store was very busy, she was extremely good at multi-tasking and efficiently and expertly helped us several times along with other customers."
• "Actually all the employees are very helpful and respectful. Even with long lines they go out of their way to help you out without any attitude."
• "The staff was helpful, when I asked about something they took me to the product I wanted."
• "All the employees there are great. Willing to go to back of the stockroom to look for tool or supplies that are not on shelves."
• "Greg the supervisor HAPPILY sold me the toolbox and helped me load it into the car."
• "Staff is friendly and informed."

Cons:

• "The floor help is insanely useless."
• "Staff seems reluctant to help and bothered if they are called to the floor."
• "The lady at the register would not pack my bag."
• "The cashier didn't care about customer service."
• "Some staff can be nicer/politer at the register, they seem like they want to kill you for making them work."
• "Service slow, female employees act like they don’t want to be there at all."
• "Customer service doesn't exist in this store."

Pricing and Value

Pros:

• "For the price of one small set of wrenches from snap on or Matco, I can buy 10 small sets of wrenches from HF."
• "Love Harbor Tools. You have to know your prices as some of the tools are close to Home Depot prices, but most of the tools (80-90%) are way below what you would pay at home depot or on Auto Parts store."
• "Tools are good for the price, some tools just as good as name brands like snap-on, craftsman etc."
• "They do have a wide selection of tools and shop stuff for low prices."
• "Prices are very reasonable for tools and parts that you might need in a jam."
• "The prices are very affordable and the sales make this store a must stop for experts and beginners alike."
• "The range of tools they offer is impressive, and what sets them apart is the incredibly reasonable prices."

Cons:

• "Buyer beware prices are not what they seem. I went to buy a bit set that was posted $5.99 end up paying $29.99."
• "Also that 25% coupon is just a marketing scam, As they take it off the full retail price."
• "Cheap quality tools."
• "Products are cheap, for a reason."
• "not good..all work gloves mixed up..higher price with lower price..thought a pair was 5.99 but in fact was 9.99..complained to Manager ..didn't matter..paid the price..but not coming back.."

Store Experience

Pros:

• "The store is in very good shape, well stocked and cleaner than it had been previously."
• "It's a great store with a great staff."
• "A good HF, I visit about once a month, they always have stock of everything."
• "Store had a good inventory."
• "You'll probably find anything your looks for here."
• "Very nice store automated doors rest rooms available handicap accessible very clean all merchandise is where it's supposed to be employees are friendly and kind."
• "HARBOR freight Tools was clean, well Stocked, with a good parking lot."

Cons:

• "Not enough cashiers to handle the volume at peak (and even off peak) hours."
• "Lines are ridiculously long and only one register open."
• "The line to checkout gets almost comically long."
• "It seems like every time I go into this store there is only one person working at the register."
• "Long lines - good prices... It was a little hard to find someone to help when the store got busy."
• "Long line as usual but that's not so bad."
• "The first batch of tools I purchased 2 years ago lasted 90 days."