"Insomnia cookies were really good I got a mixed box of 6 and every cookie was delicious."
"The cookies are warm and gooey🤤!"
"I love all the chocolate ones and would highly recommend them. The macadamia nut cookies are also delicious!"
"Their S’mores and triple chocolate chunk cookies are probably the best we’ve ever had."
"Cookies were delicious, as usual, soft and warm, just how I like it."
"The cookie had a slightly crunchy edge with a soft, chewy center."
Cons:
"The cookies just seemed to be cooked more well done which isn't what I like."
"The worst dried out cookies I have ever had in my life."
"The cookies were under cooked and fell apart immediately."
"Cookies were grocery store bakery at best."
"Cookies tasted old, stale, and far from the fresh & warm ones I always loved to get from Insomnia."
"The cookies was mediocre."
"They tasted good but were not warm, were quite small."
Customer Service
Pros:
"But the women there still accommodated me with my 12 cookies at no cost thank you."
"The person who answered was really nice and I appreciate that."
"Me and a couple friends always stop by and always wanted to know this one employees name because of her friendly service and above and beyond effort."
"His staff is kind and professional."
"Store associates were all also kind, considerate and patient."
"Daniel was super helpful and patient!"
"a huge shoutout to Issac and his team for the incredible customer service."
Cons:
"SO BAD I won’t come back. It’s the 4th time they told me this. The first time I fell and they charged me $6 for a brownie."
"I had been to this place multiple times but never got a good customer experience, the employees are rude."
"the staff wasn’t that caring about their job/customers."
"Horrible service from the man who worked there with glasses."
"Then just because I kept asking for my cookies he had the audacity to tell me I’m not going to get my cookies if I keep asking."
"I am so disappointed to say this, but their service is not honest or appropriate at all."
"Staff are too slow and not friendly."
Ordering Experience
Pros:
"Great, clean place with a friendly staff. They have wonderful cookies, ice cream, and even brownies. There classic cookies are $2.25 each and a box of 6 is $12.50; they have 12 flavors to choose from."
"The fact that you can make them into sandwiches with ice creams just makes them even better."
"One of my fav cookie spots of JC. Super impressed that this location allows delivery from Hoboken to most of Bayonne (4 miles)."
"Then to my surprise they were handed to me for free for being a first time customer."
"The only dessert place open was insomnia cookies."
"The people working there were nice and friendly and have absolutely no issues with them."
"It was really sweet and kind of him, made our day! Will definitely recommend this place."
Cons:
"I ordered 1h and 15m prior to the store closing, order never arrived."
"Turns out the worker at the store lied about my order being on the way."
"Waited an hour and then they canceled the order without warning."
"The app they use makes the experience difficult from the start, there's always a long wait time and they are nearly impossible to get a hold of if you have an issue with your order."
"Funny I just left this location and wasn’t allowed to pay with cash, because they couldn’t break a 20 even though I had exact coinage."
"Insomnia Cookies in Hoboken was a completely disorganized nightmare with no one clearly in charge or seemingly clear on their individual duties."
"Ordered 2 cookies at 7:02 using Grubhub, got there 7:30 and the cookies weren’t ready yet. Store associate apologized and told me I can either get a refund or wait 5 mins while they prepare them and get an extra cookie on the house."
Store Atmosphere
Pros:
"The place smelt heavenly & the vibes tasted even better!!"
"Found this little gem after taking my daughter out for some pizza for her birthday."
"Great place love the ice cream and cookies."
"Their cookies are freshly baked and so flavorful."
"Hands down only place serving warm, and freshly baked cookies late night."
"Santa would probably have a stroke if he ever went in there. That's how good those darn cookies are."
"Amazing Cookie shop in Hoboken. I love the fact that they have vegan options."
Cons:
"Really good place but the night squad (9:40-10pm) was blasting trap music and it’s like as someone who listens and loves that kinda music I’m not tryna hear it loud when I’m shopping at insomnia cookies."
"Seems like a big party some nights."
"They close whenever they want and won’t deliver your order unless you place it well over an hour before closing."
"They close whenever they want. Like Yesterday March 29th 2022 they closed at 9:00pm."
"Very small place and always crowded."
"This location needs a ticket system. Line for in person order is chaos and picking up online order is chaos."
"Long lines for reheated cookies... highly overrated... the wait at 11 pm was 45 minutes to get in the store and inside store it took another 15 minutes to order."