The UPS Store Reviews Summary

Customer Service

Pros:

• "Best UPS store the workers are kind and want to help customers to the best of their abilities."
• "Staff is very helpful. Moved again to Bayside & still use this location."
• "The countless times that I've showed up to this store, the people were always nice and helpful."
• "Very efficient staff. They have several employees here capable of answering all of my questions."
• "Their staff is always friendly and helpful to all their customers."
• "Johny and Cathy try hard. They really care for my package and they want the best for you."
• "The store offer exceptional customer service experience and actually answer the customer questions."

Cons:

• "Rude staff that doesn't care to help you."
• "Absolutely atrocious behavior from the individuals who run this store."
• "People at this place have the worst attitude and customer service."
• "The customer service there is rude and unaccommodating."
• "No one looks at you when they talk, and the lady just gossips in front of your face like I wasn't even there."
• "They are argumentative with customers and clearly don’t like their jobs."
• "Customer service in this location is horrible!"

Efficiency

Pros:

• "They work amazingly fast as you can see the huge amounts of boxes stacked up to the ceiling and outside of the store."
• "I've never had a problem with my packages going missing or getting damaged."
• "Usually in and out in less than 5 minutes."
• "Just drop off your box with label or QR code and you're out in minutes."
• "Young guys are smart and work efficiently."
• "They make sure everyone leaves with a receipt and gave me some coupons to get me to come back as well."
• "The return went without a hitch (in under 5mins just before Xmas at 1pm.)."

Cons:

• "They open the store whenever they feel like it and refuse to give receipts."
• "Worst ups store. Staff is lazy."
• "They no longer give receipts which is starting to feel like a scam."
• "They charged more money for priority mail rather than USPS charge."
• "They stack everyones packages OUTSIDE the store literally just sitting on the sidewalk."
• "Store is sloppy and packages are sitting outside of store on the sidewalk without anyone watching them."
• "They never open on time."

Pricing

Pros:

• "Sometimes they even waive my stamp fee for sending a letter."
• "Hard to find honest businesses these days! And an all in one shop."
• "I got a mailbox here since 2016, the efficiency here is pretty high, staff is very nice and friendly."

Cons:

• "DO NOT go there for NOTARY. They charge an extra $5 service fee on top of the $2 notary fee."
• "This store has gotten absurdly expensive… They charge essentially double what it would cost to have a PO Box or to do any standard shipping anywhere else."
• "They will also try to nickle and dime you at every corner."
• "They tried charging me $1 for a shipment label that was already paid for."
• "They charge to print Amazon labels up to $2 per page."
• "They charged me $70 to pack and ship a tiny CB radio to Arizona from Queens, New York."
• "They charged him $3.50 to print the Amazon return label, which should be free of charge according to Amazon."

Receipts and Returns

Pros:

• "I've seen them just push packages off the counter onto the floor and not even care."
• "They make all sorts of excuses to not give a printed receipt."
• "They are supposed to give return receipts with tracking numbers according to Amazon Customer Service..."

Cons:

• "They never give a paper receipt, are very rude, and never take care of the packages."
• "This is the only store I encounter in NYC that doesn’t give receipt."
• "They didn't provide any receipt!! Now Amazon refused to refund me!!!"
• "They refused to give me a receipt for my prepaid packages."
• "This place is beyond unprofessional nasty aditude specially from the tall Asian guy refused to give me a receipt."
• "UPS stole my package that I dropped off and told me because it's prepaid, they can't give me a receipt and now the package is not scanned and no where to be found."
• "They stack everyones packages OUTSIDE the store literally just sitting on the sidewalk."