Eight Sleep Reviews Summary

Category: Corporate office

Address: 915 Broadway # 1301, New York, NY 10010, USA

Phone: +18886994015

Rating: 4.4
based on 136 reviews.

Temperature Control

Pros:

  • "I can sleep at whatever temperature is my preference, despite what my significant other needs."
  • "During hot summer nights I turn the mattress to the coldest setting and sleep like a rock."
  • "The dual sided temp control alone is brilliant since I prefer my side much cooler when compared to my wife."
  • "Being able to cool the bed before I sleep is great."
  • "The cooling/warming feature is beyond amazing, especially for those who sleep hot."
  • "The ability to keep the bed cool in the warmer months and warm in the cooler months is unparalleled."
  • "It's super customizable, and I appreciate being able to set a separate temp from my partner, change the temp over the course of an evening."

Cons:

  • "They have ignored 14 Support emails while my bed sits leaking."
  • "The temp regulation portion of the bed seemed okay until it completely broke down 60 days after my purchase."
  • "Then after less than 18 months of use it sprung a leak and had to be thrown away."
  • "After 6 months of ownership, the Pod started leaking in the middle of the night."
  • "Our mattress cover sprung a leak."
  • "Unfortunately, it had a leak."
  • "Two weekends ago I awoke to find there was a leak in the 'Active Grid.'"

Sleep Quality

Pros:

  • "Fall asleep more easily and sleep better through the night."
  • "This mattress has given us both the best sleep of our lives."
  • "Eight Sleep has improved my sleep immensely! I fall asleep quicker with the temperature controlled option, and I sleep soundly waking up more refreshed."
  • "I sleep better than ever."
  • "BEST SLEEP YOU’RE EVER GOING TO GET."
  • "I haven't slept so well in years."
  • "The pod's advanced technology, designed to optimize sleep and provide personalized comfort, has improved my nights."

Cons:

  • "I’ve had this bed for a while. I just found out I have a horrible leak under the topper but I seem that I have ran out of a warranty."
  • "But it's not worth the thousands to keep replacing it or the headache."
  • "I spent over $2k and my unit is broken."
  • "The first mattress we received was pretty firm. In fact I felt like it was sleeping on a rock LOL."
  • "As for the mattress, it’s just not comfortable and I’ve had back pain ever since I started using it - which was the reason I was replacing my old mattress."
  • "It is very firm almost like sleeping on the floor."
  • "This is the absolute worst sleeping experience I've ever had."

Customer Service

Pros:

  • "They made warranty replacement super simple."
  • "Fantastic customer service. We had one small issue that was dealt with quickly and so easily."
  • "I had an issue with my cover, and was amazed at how quickly the team responded and fixed my issue - great customer service!"
  • "When I encountered an issue with my pod, I reached out to their customer support team, hoping for a timely resolution. To my astonishment, their response was swift and efficient."
  • "Their customer service chat had everything squared away within half an hour."
  • "They are quick to respond, friendly, and helpful."
  • "When I say I had the best customer service experience with them that I have ever had, I am not overstating the case."

Cons:

  • "Now they canceled my new order. Have over 2 thousands dollars on hold on my credit cards with No sympathy."
  • "I've seen some reviews knocking customer support for Eight Sleep and I can't disagree more."
  • "My new mattress is leaking water everywhere. I’ve been trying to reach their customer service for over 3 weeks!!"
  • "Both the technical support along with the customer service was beyond horrible."
  • "Their phone is NEVER answered."
  • "Our mattress cover sprung a leak and originally tried to get it covered under warranty but with out POP they wouldn't honor the warranty."
  • "Horrible company. I purchased the mattress and had issues immediately with it working properly. Customer service was slow and virtually non-existent."

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