Address: 915 Broadway # 1301, New York, NY 10010, USA
Phone: +18886994015
Rating: 4.4
based on 136 reviews.
Temperature Control
Pros:
"I can sleep at whatever temperature is my preference, despite what my significant other needs."
"During hot summer nights I turn the mattress to the coldest setting and sleep like a rock."
"The dual sided temp control alone is brilliant since I prefer my side much cooler when compared to my wife."
"Being able to cool the bed before I sleep is great."
"The cooling/warming feature is beyond amazing, especially for those who sleep hot."
"The ability to keep the bed cool in the warmer months and warm in the cooler months is unparalleled."
"It's super customizable, and I appreciate being able to set a separate temp from my partner, change the temp over the course of an evening."
Cons:
"They have ignored 14 Support emails while my bed sits leaking."
"The temp regulation portion of the bed seemed okay until it completely broke down 60 days after my purchase."
"Then after less than 18 months of use it sprung a leak and had to be thrown away."
"After 6 months of ownership, the Pod started leaking in the middle of the night."
"Our mattress cover sprung a leak."
"Unfortunately, it had a leak."
"Two weekends ago I awoke to find there was a leak in the 'Active Grid.'"
Sleep Quality
Pros:
"Fall asleep more easily and sleep better through the night."
"This mattress has given us both the best sleep of our lives."
"Eight Sleep has improved my sleep immensely! I fall asleep quicker with the temperature controlled option, and I sleep soundly waking up more refreshed."
"I sleep better than ever."
"BEST SLEEP YOU’RE EVER GOING TO GET."
"I haven't slept so well in years."
"The pod's advanced technology, designed to optimize sleep and provide personalized comfort, has improved my nights."
Cons:
"I’ve had this bed for a while. I just found out I have a horrible leak under the topper but I seem that I have ran out of a warranty."
"But it's not worth the thousands to keep replacing it or the headache."
"I spent over $2k and my unit is broken."
"The first mattress we received was pretty firm. In fact I felt like it was sleeping on a rock LOL."
"As for the mattress, it’s just not comfortable and I’ve had back pain ever since I started using it - which was the reason I was replacing my old mattress."
"It is very firm almost like sleeping on the floor."
"This is the absolute worst sleeping experience I've ever had."
Customer Service
Pros:
"They made warranty replacement super simple."
"Fantastic customer service. We had one small issue that was dealt with quickly and so easily."
"I had an issue with my cover, and was amazed at how quickly the team responded and fixed my issue - great customer service!"
"When I encountered an issue with my pod, I reached out to their customer support team, hoping for a timely resolution. To my astonishment, their response was swift and efficient."
"Their customer service chat had everything squared away within half an hour."
"They are quick to respond, friendly, and helpful."
"When I say I had the best customer service experience with them that I have ever had, I am not overstating the case."
Cons:
"Now they canceled my new order. Have over 2 thousands dollars on hold on my credit cards with No sympathy."
"I've seen some reviews knocking customer support for Eight Sleep and I can't disagree more."
"My new mattress is leaking water everywhere. I’ve been trying to reach their customer service for over 3 weeks!!"
"Both the technical support along with the customer service was beyond horrible."
"Their phone is NEVER answered."
"Our mattress cover sprung a leak and originally tried to get it covered under warranty but with out POP they wouldn't honor the warranty."
"Horrible company. I purchased the mattress and had issues immediately with it working properly. Customer service was slow and virtually non-existent."