Insa Reviews Summary

Food Quality

Pros:

• "The food ranges from good to mind blowing. The Koran Fried Chicken is nuts!"
• "The pork belly bbq was terrific as well."
• "All the Korean food is original to its taste and prepared perfectly; not too salty, great flavour balance and texture."
• "The seafood pancake was the fluffiest and best cooked, too."
• "The food is amazing. Every bite was interesting and full of flavor."
• "The Korean version of fried chicken is so good, the combination of crunchy, sweet, spicy."
• "The food is fresh and delicious and the setting makes you feel like you're in charge of dinner while actually not doing more than fancy grilling ;)"

Cons:

• "Food was not authentic."
• "This place is overpriced and the portions are minuscule."
• "The bloody sausage was so fatty and oily we couldn't even eat it."
• "The pork belly and galbi were less than mediocre."
• "Tiny portions - an order of rice is half a serving."
• "The food was mostly horrible. The bibimba was ok."
• "The food was expensive and mediocre at best. Very disappointed and the meal was very expensive for what it was."

Service

Pros:

• "The servers are polite and lovely, making you feel like you're talking to a life-long friend."
• "The servers were friendly, funny, and prompt."
• "Food is very solid and staff is very attentive and helpful."
• "The service was quick and friendly."
• "The staff was kind and knowledgeable, and made recommendations based on each person's tastes."
• "Our server was GREAT! He helped us cook and let us sit back and drink."
• "The staff here was super friendly and even provided advice on how to best cook the meats."

Cons:

• "I felt the service wasn't that great we had to constantly keep asking for help and someone to take our order."
• "It was a complete lack of customer service, you know it was like anti-customer service."
• "They immediately turned us into people who were there to break their rules."
• "It quite frankly seems to me that the waitress just was not even really paying attention to anything I was saying."
• "One of the servers even ignored me as they passed by which sort of shocked me."
• "Service was alright but the price per portions is horrific."
• "The service was awful and the waitress lied to our face repeatedly."

Ambiance

Pros:

• "Unassuming outside, big space inside."
• "The bar and restaurant are beautiful spaces that take you by surprise walking off the industrial Gowanas street."
• "Although I didn’t order Korean BBQ, I sat in the bar area and it’s a beautiful setting!! The red tree really creates a smooth ambiance."
• "Great decor and ambiance."
• "The atmosphere was really lovely. It’s a nice location, cool lighting, and an intimate space."
• "Modern meets traditional."
• "The decor and interior design at Insa is executed so well, 10/10 for ambiance."

Cons:

• "Sad if this is anyone's intro to Korean BBQ."
• "Pretty expensive for what you get."
• "Not authentic, but good enough for those who don't know better."
• "It did not taste very authentically Korean and was either under seasoned or over seasoned."
• "Sure, it's a bit on the pricey side, but you definitely get your money's worth!"
• "The ambiance was nice but does not make up for the lackluster food and the expensive pricing."
• "This is a place that values form (aesthetics) over content (food)."

Karaoke Experience

Pros:

• "Fun little bar adjacent to restaurant as well as karaoke rooms for rent."
• "Good acoustics, several mics, a mini stage in the bigger room and a tambourine!"
• "The karaoke room is a flat rate of $80/hr with auto-grat 20%, which seems like a smart business model and a good deal for parties."
• "Insa is by far my favorite spot for karaoke in NYC."
• "Then karaoke in the bad was AMAZING. They give you a server who can help with anything you need."
• "They have beautiful karaoke private rooms as well."
• "Definitely enjoyed the karaoke section, had so much fun."

Cons:

• "The service was quick and friendly but there were a lot of disruptions for an hour of private karaoke."
• "The mics didn't work in the karaoke room for 75% of the time."
• "Took forever to get service and help in the karaoke room."
• "They also offer karaoke but I would not recommend because they charge $80 PER HOUR and there were only two of us."
• "We booked a karaoke room here and got some drinks and a snack."
• "After diner things got weird as we moved into a karaoke room."
• "We did karaoke as well and that was a great experience."