Hershey's Chocolate World Reviews Summary

Product Variety

Pros:

• "They have limited run Hershey bars that you won’t see much outside the store."
• "The store had sooo many flavors I’ve never seen!"
• "Everywhere you look is mouthwatering chocolate goodness. Kisses, Reese's, Kit Kat, and in so many different flavors!"
• "You will also find some flavors of their chocolates that don't exist elsewhere."
• "They had every kind of Reese you could think of and it wasn't that expensive."
• "They had so many flavors of some of my favorite candies I’ve never seen before."
• "You get a few Hershey’s bar flavors that I haven’t seen in local stores - strawberry crème, chocolate hazelnut, birthday cake, cookies and mint, cotton candy and salted caramel."

Cons:

• "Just wish they still had Reeses pieces now instead of just the cups."
• "I was disappointed that you can't get any international flavors."
• "It is disappointing that there was not a larger variety of actual candies in the store."
• "The combination and selection of chocolate productions seemed to have dwindled a bit."
• "Also some of the candy wall dispensers were out of order."
• "So overpriced! 3 bags for $25 when at regular store it’s 2 bags for 9 or each individual for 5."
• "The merch isn't as bountiful as it could be, mostly the focus is on snacks and having things to eat."

Customer Service

Pros:

• "Staff was super awesome, my youngest daughter was exhausted so our cashier opened a bag of candy and told her to take all she wanted."
• "What an awesome stop and a great welcoming with free chocolate."
• "The staff is very welcoming, friendly and helpful."
• "The staff is super friendly."
• "The staff was friendly and knowledgeable, making the visit even more enjoyable."
• "The staff is knowledgeable and friendly, always willing to guide you through the selection."
• "Very welcoming and friendly staff."

Cons:

• "Unprofessional staff and overpriced merchandise."
• "Never felt so badly treated by a worker in my life!"
• "The cashier immediately started complaining that he didn't want to take the quarters."
• "Manager was extremely rude to me when I asked simple questions about their products."
• "The employee at the cookie area was extremely rude and seemed more interested in traffic control than customer interaction."
• "But what was very unexpected was the customer service at the cashier, the staff in there had a very blank and rude behaviour which was very unexpected."
• "Staff are pretty rude here."

Store Experience

Pros:

• "The store is well stocked and organized nicely."
• "This is a must visit place, especially for an American chocolate lover."
• "The store was interesting and the store smelled like chocolate and I did not want to leave."
• "The place was full of Hershey Chocolate Goodness, whimsical but daring music as you walk thru the store."
• "This is a must visit attraction when visiting New York! This place is huge! So much fun!"
• "The atmosphere and decorations added to the cheer."
• "Everyone is able a have good time here."

Cons:

• "The place did not look very well organized to me, it was so crowded and we couldn’t enjoy the entire store."
• "It is a shame that some places were really dusty and gave the impression of not having been cleaned for a while."
• "Visited here on my first time in NY. Was so excited but the minute we got there the security guard hounded me and my sister around like we were thieves."
• "Warning: no restrooms available for anyone; includes paying customers."
• "The shop was rather crowded."
• "It was pretty crowded when we went the weekend of 4th of July at night."
• "Nice place! A bit crowded cause of the location but easy to get around."

Pricing

Pros:

• "The prices for the chocolate are pretty good."
• "The king size candy bars were buy 2 get 1 free."
• "It wasn’t overly busy and prices were pretty fair."
• "The prices are convenient."
• "Products are expensive, it’s a tourist trap, but still totally worth the visit."
• "Prices were also more reasonable and we bought a number of fun flavors we don't usually see."
• "The prices are quite reasonable, especially considering the uniqueness of the offerings."

Cons:

• "It's a Times Square attraction so it's expensive."
• "Unprofessional staff and overpriced merchandise."
• "Too many goodies but prices were too high!"
• "Way too expensive for the candy."
• "One star off only as some of the merch is pretty expensive and can be bought cheaper in other stores."
• "Overall, I was a bunch of overpriced touristy garbage."
• "They sell candy that's expiring in the same month you buy it."

Product Quality

Pros:

• "It was a delightful outing for chocolate lovers."
• "It's more real than you could imagine! Hershey's has something to offer for everyone!"
• "The desserts were amazing!! We had a milk shake and stuffed our recess."
• "I recently had the chance to try the chocolate milkshake at Hershey's Chocolate World, and I have to say, it was one of the best milkshakes I've ever had!"
• "The BEST hot chocolate is served here as well as bomb s'mores!"
• "You can design your own giant “Reese’s Cups”, which was delicious!!!"
• "Each piece is expertly crafted with attention to detail, and the taste is simply heavenly."

Cons:

• "I had a milkshake, it was good, but I've had better."
• "The Chocolate Fizz tasted like an ordinary milkshake."
• "I was excited to try some new twizzler flavours, but they were kinda gross."
• "The only issue I had with the smore was that it came on a stick, as soon as you moved the stick the smore begins to fall apart."
• "No whip cream or the stuff they add on top. Plus the chocolate was luke warm, not hot at all."
• "Their Melted Hot Chocolate tasted like hot milk."
• "Worst Hot Chocolate ever!!"