"Tony was a tremendous help from start to finish."
"Roberto did a great job showing me the equipment and he had a great knowledge of the features and benefits."
"Tony was very knowledgeable and not pushy at all."
"The sales person Roberto, was professional and very knowledgeable about the equipment answering all of my questions."
"Tony and Roberto were amazing help very attentive and helpful, very knowledgeable at all the equipment explained everything in detail."
"Tony was great - put us at ease, explained the features of each of the various machines, without the high pressure."
"Tony is the executive who assisted with my enquiry regarding Spirit recumbent bike 95. He was patient, genuine & professional."
Cons:
"Sales experience at this actual location was good, but my experience with service--which I needed after owning the machine for only a couple of weeks because a part was missing--was unpleasant."
"Worst experience ever. Bought an elliptical from Tony, didn’t even sell me the equipment because I already knew what I was looking for."
"We have not been able to use it since we purchased it 4 months ago."
Product Quality and Selection
Pros:
"They have a wide variety of home gyms."
"I'm very happy with the model I ultimately chose."
"They have sold us half of the items in our home gym and they all have been very good for us."
"Not only did they have them, their prices were reasonable and comparable to the big box retailers."
"We were very impressed with the vast selection of fitness equipment."
"The selection in the store is solid, with most of the equipment being in the medium to higher end, near-commercial type of stuff that we were looking for."
"They have a good selection of equipment and treadmills which is what I purchased."
Cons:
"This was not inexpensive and we specifically purchased from a fitness showroom to make sure we were receiving a high quality product. Unfortunately that does not appear to be the case."
"We’ve had it serviced 3-4 times, and new parts needed to be ordered."
Delivery and Installation
Pros:
"Tony was able to get that treadmill delivered to my house that SAME DAY!"
"The installation was also great. The crew that came removed my old treadmill and cleaned up the space before they left."
"The technicians were very considerate, and set everything up in less than 30 minutes."
"The delivery was on a Wednesday between 7AM and 10AM. The guys were there right at 7:00 am and just like Tony very professional the assembly was smooth quick and neat."
"The delivery happened quickly and the installation team lead by Pawel and Doug who were friendly, careful, clean and thorough."
"The delivery team showed up on time and efficiently set up all of the equipment in just a couple hours."
"The delivery process went smoothly and the assembly staff were very professional and courteous."
Cons:
"Very inefficient delivery/service windows and process."
"The install team went out of their way to deliver the machine next day even though the schedule was out 2 to 3 weeks."