Fitness Showrooms of Connecticut Reviews Summary

Category: Exercise equipment store

Address: 508 Main Ave, Norwalk, CT 06851, USA

Phone: +12032868665

Rating: 4.9
based on 169 reviews.

Customer Service

Pros:

  • "Tony was a tremendous help from start to finish."
  • "Roberto did a great job showing me the equipment and he had a great knowledge of the features and benefits."
  • "Tony was very knowledgeable and not pushy at all."
  • "The sales person Roberto, was professional and very knowledgeable about the equipment answering all of my questions."
  • "Tony and Roberto were amazing help very attentive and helpful, very knowledgeable at all the equipment explained everything in detail."
  • "Tony was great - put us at ease, explained the features of each of the various machines, without the high pressure."
  • "Tony is the executive who assisted with my enquiry regarding Spirit recumbent bike 95. He was patient, genuine & professional."

Cons:

  • "Sales experience at this actual location was good, but my experience with service--which I needed after owning the machine for only a couple of weeks because a part was missing--was unpleasant."
  • "Worst experience ever. Bought an elliptical from Tony, didn’t even sell me the equipment because I already knew what I was looking for."
  • "We have not been able to use it since we purchased it 4 months ago."

Product Quality and Selection

Pros:

  • "They have a wide variety of home gyms."
  • "I'm very happy with the model I ultimately chose."
  • "They have sold us half of the items in our home gym and they all have been very good for us."
  • "Not only did they have them, their prices were reasonable and comparable to the big box retailers."
  • "We were very impressed with the vast selection of fitness equipment."
  • "The selection in the store is solid, with most of the equipment being in the medium to higher end, near-commercial type of stuff that we were looking for."
  • "They have a good selection of equipment and treadmills which is what I purchased."

Cons:

  • "This was not inexpensive and we specifically purchased from a fitness showroom to make sure we were receiving a high quality product. Unfortunately that does not appear to be the case."
  • "We’ve had it serviced 3-4 times, and new parts needed to be ordered."

Delivery and Installation

Pros:

  • "Tony was able to get that treadmill delivered to my house that SAME DAY!"
  • "The installation was also great. The crew that came removed my old treadmill and cleaned up the space before they left."
  • "The technicians were very considerate, and set everything up in less than 30 minutes."
  • "The delivery was on a Wednesday between 7AM and 10AM. The guys were there right at 7:00 am and just like Tony very professional the assembly was smooth quick and neat."
  • "The delivery happened quickly and the installation team lead by Pawel and Doug who were friendly, careful, clean and thorough."
  • "The delivery team showed up on time and efficiently set up all of the equipment in just a couple hours."
  • "The delivery process went smoothly and the assembly staff were very professional and courteous."

Cons:

  • "Very inefficient delivery/service windows and process."
  • "The install team went out of their way to deliver the machine next day even though the schedule was out 2 to 3 weeks."

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