Brick & Brew Reviews Summary

Category: Traditional restaurant

Address: 27 NJ-23, Franklin, NJ 07416, USA

Phone: +19738642120

Rating: 4.5
based on 172 reviews.

Service

Pros:

  • "Our waitress Sam was a total rock star. She was always there when we need anything but was not overbearing."
  • "Phenomenal service! Waitress was one of the best I've had in a long time."
  • "Service is wonderful and the food is perfectly portioned."
  • "The service was fabulous even though the place was completely packed!"
  • "Service was great, food was classic but delicious."
  • "Servive was good, friendly and attentive!"
  • "The staff were very friendly and the service was decently quick."

Cons:

  • "Was just there sat for almost 10 minutes on a slow night and the bar tender never even took a drink order or gave us a menu!"
  • "Never again after the wait their despicable staff treated me."
  • "At no point during the over an hour of me waiting at the counter for my food did any member of the staff ask if I needed anything or try to find out what was going on with my order."
  • "They were rude and didn't care, much about my situation."
  • "The last time I was there the service was slow and the place was not crowded at all."
  • "The bar service and waitress service was horrible, slow, never followed up with simple things like asking for water or getting ketchup...."
  • "SUE has no customer skills whatsoever."

Food Quality

Pros:

  • "The food is great."
  • "The pizza was phenomenal! The Nutella dessert pizza was insane! The chicken franceise was amazing!! The pork chop was beautifully grilled and perfectly tender."
  • "I had chicken marsala which was some of the best I've ever had."
  • "Everything was delicious."
  • "Everything was fresh and made to order. My sliders were medium rare which is hard to accomplish and the sweet chili calamari was KILLER."
  • "Okay this place has some of the best entrees ever, I cannot stop ordering the bruschetta chicken."
  • "The food was EXCELLENT! everyone raved about it and asked where I ordered from."

Cons:

  • "$32.00 for a 1/4 inch thick, under cooked, and more than 1/2 of the steak was just pure fat."
  • "I had ordered the buffalo chicken nachos and each and every chip was either burnt, stale or soggy it was actually gross the whole dish itself looked horrible."
  • "The pizza... was cold."
  • "French onion soup was lacking flavor don't now what the croutons was but not good and seemed to have melted mozzarella on top."
  • "Absolutely terrible my wife and I both got the rib-eye steak ($60) for two, no flavor whatsoever."
  • "Food is expensive and tastes meh. I got the bar pie and it had so much cheese it was like chewing rubber."
  • "The steak sandwich was dry and the pretzel tasted like it has been microwaved from frozen."

Ambiance and Cleanliness

Pros:

  • "The restaurant was very clean with friendly service."
  • "The place looks really nice and the atmosphere is welcoming."
  • "Kids are welcome. Looks like they have a larger bar at night."
  • "The atmosphere is casual and relaxed and the service was friendly and didn't skip a beat."
  • "Really surprised by the quality of the food, expected decent pub grub but this place delivered entrees better than some fine dining I've had."
  • "The beautiful brick oven is the first thing you notice as you enter this place."
  • "Interior decorations were very nice."

Cons:

  • "The restaurant was not crowded but we felt cramped and uncomfortable."
  • "Bar was not wiped down before we sat and tables in the downstairs bar needed to be cleaned."
  • "Ridiculously loud. Need to invest in some acoustic tiles."
  • "My only negative comment would be the chairs are a little tight for your back side."
  • "Since the covid-19 the seating there is extremely uncomfortable."
  • "The restaurant is just too small for the capacity."
  • "The one and only thing I didn't like was that the dining area is too packed... Tables too close."

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