Address: 1979 Pioneer Rd, Huntingdon Valley, PA 19006, USA
Phone: +16103893262
Rating: 5.0
based on 258 reviews.
Customer Service
Pros:
"They communicated well and I would Definitely use them again and recommend them to others!"
"The customer service portion of it was awesome. They checking and keep updates until the event."
"They were incredibly responsive to emails with questions."
"They communicated with me the entire time, the staff was nice and pricing was very fair."
"Very responsive, helpful and flexible customer service."
"They are clear communicators, show up when they say, and are very responsive to questions."
"Everyone was helpful and courteous and they delivered on an awesome experience!"
Cons:
"Poor Customer Service. I will never do business with this company again."
"The only small issue I had was when it came time for them to come take down the slide, I was not notified that they were on the way to my house."
"One constructive criticism I have is I wish the set-up time window could somehow be narrower."
"I did not care for the setup crew at all. They came out, set up where they wanted and left without double checking with me."
Delivery and Setup
Pros:
"Timely delivery with great communication."
"Drop off and picked up from their team was professional."
"They set up the bounce house and took it down, super easy."
"Delivery, set up and pick up were quick and easy."
"They were prompt with the delivery and the set up was quick and efficient."
"Set up and take down were smooth and easy."
"The delivery staff was so nice to my VERY excited kiddos during setup."
Cons:
"Only down side of the moon bounce was how dirty the inside was. Leftover food and bugs."
"The slide is not designed for tall teens even if they are beanpolls... due to the height from ground and blower strength it collapsed a little and tossed you down the slide when you weren't ready."
Product Quality
Pros:
"The quality and condition of the bounce house itself (the medium size castle) was excellent."
"The unit worked perfectly, was clean and well set up."
"The quality was great and very safe!"
"The moon bounces are sanitized after each customer uses them."
"The bounce was clean and durable, no issues."
"The bounce house was awesome, clean, well-kept."
"The moon bounce was new and clean."
Cons:
"The end of the day was slightly annoying in that, I had rented from 12-6, so assumed they would be back to pick up the bounce at or around 6."