Jason's Jumpers Reviews Summary

Category: Party equipment rental service

Address: 1979 Pioneer Rd, Huntingdon Valley, PA 19006, USA

Phone: +16103893262

Rating: 5.0
based on 258 reviews.

Customer Service

Pros:

  • "They communicated well and I would Definitely use them again and recommend them to others!"
  • "The customer service portion of it was awesome. They checking and keep updates until the event."
  • "They were incredibly responsive to emails with questions."
  • "They communicated with me the entire time, the staff was nice and pricing was very fair."
  • "Very responsive, helpful and flexible customer service."
  • "They are clear communicators, show up when they say, and are very responsive to questions."
  • "Everyone was helpful and courteous and they delivered on an awesome experience!"

Cons:

  • "Poor Customer Service. I will never do business with this company again."
  • "The only small issue I had was when it came time for them to come take down the slide, I was not notified that they were on the way to my house."
  • "One constructive criticism I have is I wish the set-up time window could somehow be narrower."
  • "I did not care for the setup crew at all. They came out, set up where they wanted and left without double checking with me."

Delivery and Setup

Pros:

  • "Timely delivery with great communication."
  • "Drop off and picked up from their team was professional."
  • "They set up the bounce house and took it down, super easy."
  • "Delivery, set up and pick up were quick and easy."
  • "They were prompt with the delivery and the set up was quick and efficient."
  • "Set up and take down were smooth and easy."
  • "The delivery staff was so nice to my VERY excited kiddos during setup."

Cons:

  • "Only down side of the moon bounce was how dirty the inside was. Leftover food and bugs."
  • "The slide is not designed for tall teens even if they are beanpolls... due to the height from ground and blower strength it collapsed a little and tossed you down the slide when you weren't ready."

Product Quality

Pros:

  • "The quality and condition of the bounce house itself (the medium size castle) was excellent."
  • "The unit worked perfectly, was clean and well set up."
  • "The quality was great and very safe!"
  • "The moon bounces are sanitized after each customer uses them."
  • "The bounce was clean and durable, no issues."
  • "The bounce house was awesome, clean, well-kept."
  • "The moon bounce was new and clean."

Cons:

  • "The end of the day was slightly annoying in that, I had rented from 12-6, so assumed they would be back to pick up the bounce at or around 6."

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