Ollie's Bargain Outlet Reviews Summary

Product Selection

Pros:

• "You can always find a neat book at Ollie’s if you search hard enough!"
• "It's a great place to get yard equipment, air conditioners, linen, bras, sneakers and clothes at a great price."
• "Outstanding prices..its a warehouse type large area so you have a lot to look at."
• "A lot of book choices for all ages."
• "They have a little bit of everything."
• "Large array of items to choose from."
• "This store is amazingly well stocked with everything from old fashion waffle makers to do it yourself flooring."

Cons:

• "This particular Ollie’s is usually a disappointment, with a run-down appearance, lots of empty or near-empty shelves."
• "Book section a joke unless you want cookbooks or kids books."
• "Other than that the place is a disgrace. Unorganized, products on the floor and in places not meant for the products to be."
• "This particular store is on the small side with not as many offerings or selection."
• "Too many empty shelves for a Saturday!"
• "Selections are limited and you may not get the same variant/brand again if it runs out of stock."
• "The store was a complete mess with boxes all over, boxes fell on the floor, one item in multiple places with different prices, broken and open items all over, you could hardly shop the aisles."

Customer Service

Pros:

• "Also had to get a price check and was very pleased with the service! Even the checkout was great!"
• "The staff are great and I use my app with any coupons, honoured."
• "Staff very friendly and helpful."
• "Had a chance to peruse the store at my leisure, lots of interesting stuff, very attentive checkout."
• "The manager there who is of Asian descent is freaking the best."
• "Checkout staff was very friendly."
• "A bright spot however was my cashier, Johnathan who was EXTREMELY professional, friendly and courteous."

Cons:

• "Store prices are fair, first cashier did not treat women customer before me very well. she acted openly frustrated."
• "I walked around the entire store not 1 coworker even approached me like saying can I help you find anything nope not 1."
• "The staffer at the checkout was a miss."
• "The staff pretends you don't exist and the cashier looked miserable and was not that friendly."
• "The tall guy missing several teeth that works in the carpet section aligning carpets is the rudest person I’ve ever had to deal with."
• "The employees don't speak to customers no hello or good morning."
• "Also the employee's looked miserable."

Pricing

Pros:

• "They pass on substantial savings to their customers."
• "The prices here look good."
• "Most items at Ollie's are at quite a discount."
• "Things are definitely discounted."
• "The discounts are unbelievable and the rewards email sends enticing offers."
• "Great deals on toys - 25% off and 15% off on everything else!!"
• "Everything they had was below the cheapest prices anywhere."

Cons:

• "It was okay. I can say that some of the things they say are a 'bargain' were not."
• "Nothing like advertised on TV. I didn't find anything I wanted."
• "Prices aren't really that great."
• "Not sure how this place stays open...prices aren't any better than any other retailer."
• "The word 'Bargain' in their name is deceptive because some prices are not that cheap at all and in fact higher than regular retail."
• "The biggest problem is that they advertise things that they usually don't have."
• "I just don't like the fact they advertise things and I go looking for them and they don't have them."

Store Layout and Cleanliness

Pros:

• "Also very easy to navigate."
• "It was very clean and organized for being a store of random things."
• "As Ollie's go, this is one of the better stores. Wider aisles, better product selection."
• "A few areas of Ollie’s is meticulously organized."
• "It's a store you want to take your time in to look around."
• "It has a great selection of affordable items."
• "This is my favorite Ollie's. They try to keep items organized but sometimes it looks picked over."

Cons:

• "Maybe because this is just newly opened. However already messy inside."
• "It definitely needed more registers open."
• "Very long lines waiting to check out."
• "So much for any revitalization of the granite run mall area with stores like this. Tripped over trash even entering the place."
• "The store was dirty and in disarray."
• "Really not my cup of tea. The store is pretty messy and disorganized."
• "The aisle are small. Too small."

Checkout Experience

Pros:

• "Cashier was very pleasant."
• "Cashiers are always pleasant and greet everyone."
• "She was very pleasant, friendly, quick and knowledgeable."

Cons:

• "Not enough people working on the cash registers."
• "Only problem was waiting in line for so long."
• "The only downside was they only had one cashier."
• "There was only 1 register open, I think I was 14th in line."
• "Anytime I go there is only one or two working and there is a bit of a wait."
• "One person took up the time of the only cashier for 10 minutes I stood in line behind 8 people and I left after that."
• "Someone finally came to help but only 1 customer at a time at her register."