"Brian called to follow-up and arranged to have a technician teach me how to prime the filter and pump."
"The techs have been doing a great job opening and closing the pool since then."
"Brian and Brett were so professional and knowledgeable!"
"All the pool contractors worked very hard to deliver an excellent renovation."
"No high pressure sales, no rude people."
"Everything that Bryan promised was delivered from the completion date to everything else to expect during the construction process."
"The girls that work at the counter are so helpful and very knowledgeable."
Cons:
"Deceiving sales department and rude manager."
"Would never recommend. Spent a ton of money on Inground pool. They never answered or returned my call again after I had an issue."
"I called serval times for serval weeks about this matter, after going back and forth with customer service, getting the run around, not calling me back."
"I have called Del Val pools and Spa repeatedly for two months now for a Spa repair and keep getting told that I will get a call back from Brian."
"I spoke to service twice, waited all night for technician to call back- never happened."
"The lady that answered the call in service was VERY RUDE, AND UNPROFESSIONAL....."
"Service department in Turnersville store should be ashamed of themselves. They do not know how to deal with people."
Installation and Product Quality
Pros:
"They did a great job on my liner install."
"Our pool was done in exactly 1 month with no issues, even during a global pandemic and while they were busier than they have ever been."
"We are so impressed with the pool and the workmanship."
"Del Val just completed my inground pool project and it was a wonderful experience."
"They installed our gunite pool in less then a month and we couldn’t be happier!"
"I had a 50 year old pool renovation completed in 1 week."
"Guys who installed it were great."
Cons:
"Pool is less than 3 years old. So far had to replace pump twice, sand filter twice, filter head unit once, skimmer intake twice."
"Had a pool liner installed 2 years ago. When it was installed it immediately leaked because when it was installed the staff cut a hole in it."
"STOP!!!! Think twice before going to Del Val Pools and Spas in Turnersville. They do a mediocre job with installs and they don't stand behind their work."
"Would not recommend for new installs unless you’ve got time and patience to deal with unanswered calls and emails."
"Horrible, they wont honor their warranty."
"They messed up our equipment and made it confusing for subsequent companies."
"Over it. They had to have used refurbished parts on my pool."
Management and Professionalism
Pros:
"I was very pleased to receive a reply from the owners and management and stated that Personnel inside the store waiting on customers, I believe, will be wearing mask."
"Shauna was so quick with letting us know when inspectors were coming and what the next step would be."
"Rob, Fred, and Brett guided us through all the major decisions."
"It was a great experience and we are very happy we chose Del Val!"
"Brian was very responsive and delivered on every deadline he told me."
"The people there are very helpful and always take care of me."
"It's a great family-owned business and they always make you feel special!"
Cons:
"I am surprised at how he reacted to getting a negative review by calling my husband names."
"He is very condescending and not professional at all."
"I hope the $50 basketball hoop was worth loosing my business."
"When my husband finally spoke to the manager Brian, he lied to him saying he called the finance company to try to fix the problem and he never called."
"Buyer beware - do not use this company if you want to expect professionalism and ownership for errors they make."
"Bottom line, Del Val is deceptive, inconsiderate, has a poor quality service team, and seems to take pride in bullying their customers around."
"Your crew was dishonest and I am exposing them."
Health and Safety
Pros:
"Staff was always at our house as promised and on time."
Cons:
"NO MASKS were worn by any associate. Very uncomfortable."
"I went there today and noticed that none of the employees were wearing mask."