"Emily was always available and responsive to my questions before and after the wedding."
"Khoa was so easy to work with, responded to all questions and made us feel so comfortable while taking the photos."
"Khoa was very willing to accommodate to our busy schedules."
"From their promptness to our venue to their ability to work with our fidgety kids in the hot sun, you could not have asked for a better example of professionalism."
"Khoa was also very prompt and professional- both in arriving on the day and in delivering our photographs as per contract."
"Easy to work with and quick response time."
"Khoa and his team were communicative and thoughtful throughout the entire process."
Cons:
"He was impatient and rushed us throughout the event."
"It is incredibly disappointing that a company would be so blasé about handling work from the most important day of our lives."
"Please be aware this company does not care about client satisfaction/follow what's on their contract."
"Khoas professionalism is a show up until he deposits the clients money."
"He does not pick up the phone, he doesn’t have office as per address shows on line and on the contract."
"I asked him to edit our trailer (to delete TWO scenes) and he never responded."
"Khoa Nguyen, owner & photographer is a fraud."
Quality of Photography
Pros:
"Her style of photography was exactly what I was looking for: photojournalistic, emotion-driven and candid."
"I cried because they captured all the perfect moments of our special day."
"Our pictures were amazingly done and beyond what we had expected!"
"Khoa did a wonderful job at catching awesome candid photos for our pre-wedding album."
"The quality of their work is top notch, and their prices are extremely reasonable."
"They capture the true smiles, and not made up poses. They capture the emotions, and the pictures reflect the love clearly."
"The pictures look timeless, not trendy."
Cons:
"He lost all the pictures taken at the reception."
"He gave excuses for not having her reception pictures ready and ignored her emails/calls."
"He arrived late to her ceremony and missed most of it."
"He lost my sister's wedding photos and video."
"He only gave us pictures of a partial of the ceremony."
"Now my sister doesn't have pictures to look back to one of her most treasured memories."
"We provided an external hard drive for the team to provide raw footage from our day (it's in our contract as well) and after more than a whole year, I still have yet to receive it."
Customer Service and Flexibility
Pros:
"Since we were visiting from the UK, we only had a limited amount of time to do the shoot, but when the weather turned out poor, Khoa was flexible and worked with us to rearrange so that we would have the best weather conditions for our shoot."
"Having odd working hours, my fiancee and I weren't able to keep the decided time for our engagement shoot. Khoa was very cooperative and accommodated us at the time of our choosing, which is very impressive given how busy he is."
"She was extremely accommodating when our originally booked day for our shoot got rained out, she rescheduled us to do them the next morning since we lived 10 hours away."
"Khoa was very personable and approachable. We had to reschedule our portraits one time due to personal reasons and he was very flexible with rescheduling."
"Flexible and creative, they made our engagement session a great experience and made us feel so comfortable in front of the camera."
"Having a tough schedule it was difficult to find the exact time. Emily worked well with our time and was very flexible."
"They were accommodating and more than willing to work with us."