On The Border Mexican Grill & Cantina Reviews Summary

Service

Pros:

• "The service was friendly but not very attentive as my order did not align with that which was served."
• "Best service, fresh food and dining experience with Erica."
• "Management is great, the staff/ employees are friendly and courteous."
• "Lots of flavor, good service, and left feeling not stuffed and even lost a pound in the process!"
• "The highlight was our server Genesis. Not only was she so sweet, but also cautious about possible gluten cross-contamination."
• "Delivery was prompt and the delivery person was so nice."
• "The staff was good, very friendly."

Cons:

• "Had a service issue for the first time where I spilt my coke and asked someone to help and they angrily threw tissues on my table and Walked off."
• "Our waitress was not attentive whatsoever."
• "The service is lousy, my daughter placed an order for pick and when we arrived to pick up the order, it was still not ready and the staff was so unprofessional."
• "The service was awful too."
• "They seem to be loosing it. Went there for lunch and they were out of chips and service was so slow."
• "Waited for another 20 mins without even getting our drinks which is just water and lemonade for kids."
• "The service was horrible the server took his sweet time coming to my table."

Food Quality

Pros:

• "Great place, excellent food choices, great tasting food, I dare say is better than its competitors in the same category of restaurants."
• "The Carne Assada dish was juicy and flavorful."
• "The new Ultimate fajita is delicious and a great value."
• "Good commercial chain Mexican food."
• "Excellent food. Excellent service."
• "The food quality was very good, my manager's favorite stop."
• "The steak with the Ranchiladas was perfectly cooked."

Cons:

• "We visited again on Sunday and got food poisoning!"
• "Chips are super greasy. How do you mess up chips?"
• "The chips tasted like they fried them in old oil."
• "The meat was almost raw, the blood on the plate."
• "Honestly the food was a disaster."
• "The food was not fresh (frozen and microwaved) so beware the menu is deceiving."
• "The flautas were dry, burnt and had no flavor."

Ambiance & Decor

Pros:

• "Easy to access as it's outside the congested Garden State Plaza."
• "It also have a nice decor."
• "The restaurant itself is super nice with a bunch of decorations all over the place."
• "This is a relaxed place to eat."
• "Clean setup, I have seen a lot of families dining there."
• "Great atmosphere, though, sitting by the bar and watching sports."
• "Love everything about this place!"

Cons:

• "So dirty, sticky floors, our table and seats were wet when they brought us to the table and there were still crumbs all over the seats."
• "The floor was super dirty very disgusting."
• "Management should be more aware of how dirty this place looks since you walk in, not a good impression."
• "This place is a dump."
• "Terrible lighting, so dark makes you squint to see the menu."
• "The place has lost its charm."
• "Horrible abusive music which the manager said COULD NOT BE CHANGED."

Management & Staff

Pros:

• "Management owes customers a HUGE apology for understaffing."
• "The girl that picked up the phone was wonderful (Natalie / Natalia ) and very sweet to try to assist me."
• "The take out fellow was very friendly."
• "The manager was very accommodating in customizing a little for our needs and to keep us in budget."
• "Two of the managers are great there. Need any assistance ask for Angela or Miguel."
• "The manager Angela is very knowledgeable and helpful."
• "Thank you to all those who work there for a friendly atmosphere and delicious Mexican food!"

Cons:

• "This is why On the Border as a franchise is going down the drain."
• "I strongly feel Daniel and his partial team members who I interacted with don't deserve to belong in a service industry."
• "The other wait staff saw us. The woman ignored us."
• "The manager is a different story. We were a big party...28 people.. he said the service won't be great because he only has 4 servers."
• "Shame on management and the other wait staff."
• "The other man was gruff and rude and said he was too busy to help."
• "Where was manager to help. The phone rang and rang. No one there to answer."