"EBONY, who was the hostess that greeted us from the door!!! She was AMAZING and set the tone for our entire visit."
"The folks at this particular location are very friendly and efficient for only having been open a short time."
"The staff was very cordial and attentive."
"Our server was absolutely amazing, they're very lucky to have her!"
"Ebony was our server. She killed it. Was very attentive even busy."
"Our server was excellent, and the atmosphere was quaint."
"Jackie at the Bear Delaware location. She is pleasant knowledgeable And efficient."
Cons:
"I complained 3 times to my server and the manager. Still waited for an hour."
"The manager says that a group who came in after was in before us and we had to wait our turn."
"Do not come here unless you have time to waste."
"I waited for 20 minutes and did not get my order taken."
"Service is not the same anymore. Waiting time for food .. longer than an hour."
"The tone of his voice is what turned me off as he said 'I only work here', so we will not be coming back."
"I sat waiting to be taken care of... Then she proceeded to just sit down and didn't even take our order."
Food Quality
Pros:
"Food came extremely fast and exactly how we ordered it."
"The All Star breakfast is a bargain."
"The food was served fast, hot and flavorful. Great food for the price."
"The diced potatoes are fried to a perfect hash brown nirvana – crispy on the outside, pillowy on the inside."
"And as far goes the food I always get the all star waffle breakfast with cheese grits bacon and hashbrowns at any waffle house and I personally believe they prepared it the best by far."
"The food was very good."
"The Waffle House has the best and most delicious Waffles than any place in the United States, East coast."
Cons:
"The food was good but not great."
"ONLY DOWN FALL IS THE WAFFLE STATION WAS VERY NASTY."
"The food was trash."
"The food at this location was horrible and cold."
"Even the coffee was cold. Absolutely UNACCEPTABLE!!!!"
"The whole purpose of going to WAFFLE HOUSE was to have WAFFLES and that wasn’t able to be fulfilled."
"Only thing edible was the hashbrowns."
Cleanliness
Pros:
"This particular one was new so it's still pretty clean too!"
"Place was clean (even the bathrooms were immaculate)."
"This young lady was constantly cleaning something, like a busy little bee but she did it with a smile."
"The place was clean and well lit."
"Very clean. Friendly service."
"This is the cleanest waffle house you’ll ever be at."
"This pace was rather clean. Floors weren't slick."
Cons:
"All of the tables were dirty."
"The kitchen was filthy, I wanted to cringe."
"Um 😶 quite dirty. It’s only been a few months."
"Staff was terrible they throw utensils on the table ended at the floor."
"The same rag was used to clean the table AND the seats at the same time without even being rinsed off."
Atmosphere
Pros:
"Location is new and had a great experience."
"The AC was at a decent temperature."
"Easy to get to from my location."
"The entire trip was a vibe."
"Food was good, the atmosphere was dope."
"Atmosphere was nice."
"There's a genuine warmth in the air, a sense of belonging that transcends fancy tablecloths and Michelin stars."
Cons:
"The music was way too loud."
"It's very hard to get into the parking lot and other 'customers' were very loud and rude."
"Walked in staff talking loud and using offensive language."
"This place is a playground at night on the weekends."
"This place is a mess at night time."
"Is this some type of discrimination? Skipping us to take care of black people first?"
"The cooks are rude."
Management
Pros:
"Changed my review from a 2 to a 4 after dining in this morning. The two ladies from VA are doing a great job to represent the culture of the Waffle House."
"The rest of the crew worked so well together handling a very busy crowd."
"Management needs to assure a strategy plan is in place to combat the delayed service, causing food to sit around to the point it’s served cold to the customer."
Cons:
"The store needs better management and it could be improved but for now with the store being so new, don't even bother trying to get a to go order."
"There should never be only 1 person on the grill and 1 person waiting the tables."
"Management needs to be addressed and held accountable for this environment."
"The staff still need time to perfect the Waffle House style of cooking."
"Don't eat at this waffle house. They understaffed very unprofessional."