Chipotle Mexican Grill Reviews Summary

Customer Service

Pros:

• "The staff are quick and seem to work fine under otherwise stressful situations."
• "They do seem to always have plenty of staff on hand and they are usually all polite and very engaging with the customers."
• "The servers are friendly and always provide service with a smile."
• "The service here was actually very excellent."
• "The guy at the checkout who had a great personality that was upbeat, friendly, acted with urgency and was considerate."
• "I love this Chipotle! Ingredients are always fresh and staff is great!"
• "This location used to have unprofessional workers but now everyone is on point."

Cons:

• "This place sucks. I can't decide if the workers are more rude to the customers or to each other."
• "Bad attitude from the employees, disgusting the way they serve the food."
• "Workers are not nice to each other and clearly you can see they try avoiding doing work."
• "Horrible customer service. Jessie who works as a cashier there is an example of this."
• "The employee who seems to be a manager or assistant manager was very rude."
• "Nattalee Brodie Manager at this location is rude and very disrespectful."
• "The service is just the worst. Unfriendly. Unengaging. No personality."

Cleanliness

Pros:

• "One of the cleaner and quicker Chipotle's I've been to."
• "You always get good, clean, consistent food."
• "This time is fairly clean."

Cons:

• "The place is usually pretty dirty out front."
• "Place is dirty and disgusting. I couldn't find a clean table to sit and eat my food."
• "Ew this place nasty. Stains all over the glass, salsa and cheese and beans all over the prep counter."
• "The place itself was dirty which is not a good appearance for a place to eat."
• "The tables and food prep areas are filthy and staff do not seem concerned at all about the cleanliness of the restaurant."
• "Worst Chipotle ever. Dirty. The workers have no idea what they are doing."
• "The restaurant was dirty even on the line but he actually prepare the food there was food everywhere it looked like garbage was a real turn off."

Food Quality

Pros:

• "I love chipotle and the freshness of their food."
• "Awesome food. Everything is always freshly cooked."
• "Food was on point sad I didn't get a picture but everything was fast and accurate and tasty."

Cons:

• "I literally got a bowl of rice and salsa."
• "When she started eating the food, it was cold."
• "Ordered from here through Door Dash and ordered half steak/half chicken bowl with guacamole and my god was this the SMALLEST bowl I’ve ever had in my life from Chipotle."
• "Out of the dozens of Chipotles I've been to, I have never received a smaller, sadder burrito."
• "The worst staff, food is less than average."
• "Flavors are always off. Guacamole too spicy sometimes and others it has no flavor."
• "Food is less than average. Usually cold."

Order Accuracy

Pros:

• "They do a great job with the food at this one, tastes great and I feel great afterward everytime!"
• "The only reason they get two stars is because her burrito bowl was like a pound and a half of food."