Xcellent Soul Food Reviews Summary

Category: Soul food restaurant Brooklyn, New York

Address: 372 Ralph Ave, Brooklyn, NY 11233, USA

Phone: +13476636111

Rating: 4.0
based on 112 reviews.

Food Quality

Pros:

  • "Pacific Avenue and Ralph Avenues!!!! THESE GUYS CAN COOK!!!!"
  • "the oxtail was amazing and it wasn’t even warm so the cook did their thing."
  • "It is one of the best place for soul food. They have it all."
  • "It's a great place to eat the BBQ chicken was delicious."
  • "Some of the best soul food cooking ive had since my great grandmothers."
  • "The candied yams were good."
  • "The food is always on point."

Cons:

  • "Mac n cheese 0/5- tasted like someone boiled the noodles in lemon scented soap."
  • "the food seemed to be over cooked."
  • "Oxtails: 2/5- sort of tough, lots of fat, ALMOST no flavor, just salt."
  • "The macaroni and cheese was old, hard and flavorless."
  • "The food is disgusting, it completely lacks in flavor."
  • "Food has no flavor and was just boring."
  • "The food was gross figures maybe a chef change or one off."

Customer Service

Pros:

  • "I especially like how clean the establishment is."
  • "The customer service is great. You get greeted immediately after walking through the door."
  • "I would like to acknowledge the rest of the employees that work there I never had a bad experience like this before."
  • "The customer service was AMAZING THEY GET U IN AND OUT WITH A SMILE AND TO ME THAT MEANS ALOT THE COLLARD GREENS COOKED JUST HOW I LIKE IT."
  • "The staff is also very polite and knowledgeable of the menu/specials."
  • "Customer service was very friendly especially the young man at the cashier."
  • "I love the staff and their customer service is awesome."

Cons:

  • "the cashier we had was rude trying to take our order while texting on the phone."
  • "The employees need better customer service training."
  • "However, my experience with one of the staff who answered the phone during the evening shift was horrible and I do not think I will return or refer this restaurant to anyone else either."
  • "I speak to the young lady at the register and explain my experience... Instead I get no type of customer courtesy, but more attitude."
  • "Very Expensive For Tasteless Foods."
  • "The Manager was very inconsiderate of the disabled person and would not honor the order for the 86 year old senior."
  • "THE FEMALE CASHIERS THAT TAKE YOUR ORDER ARE RUDE, NASTY AND GHETTO."

Value for Money

Pros:

  • "They give plenty of food."
  • "Fd is gd, prices r great."
  • "The servers give you a huge serving for a very good price."
  • "It's affordable and they give you big portions!"
  • "Really good prices too, 1 meal can feed two."
  • "All of their specials are $6.00 plus tax."
  • "Great food at a great price with large portions."

Cons:

  • "Would not eat here again at all. It's definitely not worth it."
  • "$34.80 wasted!"
  • "They prices are too high."
  • "Very Expensive For Tasteless Foods."
  • "Price for 2 piece fish and fries was $5.99, was charged $6.99."
  • "Super annoyed I spent $34."
  • "The peach cobbler was too sweet with too much cinnamon."

Accessibility

Pros:

  • "The place looked pretty clean when I did visit there."
  • "No long wait for pick up. Food was ready in like 10mins."

Cons:

  • "Not accessible. You have to step up to the high door. I have a Total Knee Replacement on one leg abdomen bone on bone in the other knee. I had a tough time stepping down out the door."
  • "Wish there was no seats, and sometimes there is crazy and rowdy customers."
  • "It's not a lot of sitting available so it's great if you want to grab and go."

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