Shaw-nae’s House Reviews Summary

Ambiance

Pros:

• "It's warm and inviting as soon as you walk in."
• "The space is so cozy and it makes you really feel like you’re home."
• "The moment we got in there the ambiance was amazing."
• "The atmosphere was so relaxing and homey. Make u want to kick your shoe off and lay back."
• "As soon as you walk in it feels so cozy and inviting."
• "The atmosphere was warm,friendly and cozy."
• "The whole vibe is super dope."

Cons:

• "HORRIBLE service !!! The place is very small. The tables are so close you’re basically eating on top of the table next to you, there was little to no room, to even walk comfortably I didn’t feel welcomed at all."
• "It is an uncomfortably small place."
• "The stares from the other staff members at the counter were very uncomfortable."
• "Walked in and walked out, the food may have been otherworldly if I had sat down but the seating is horribly close to each other and the establishment smelled of marijuana, definitely not my type of vibe."
• "Feeling uncomfortable and unwelcome, I shared my concerns with my coworkers, and we decided it was best to leave."
• "The place is very small. The tables are so close you’re basically eating on top of the table next to you, there was little to no room, to even walk comfortably."
• "Upon entering, we weren't greeted, leaving us a bit lost at the front."

Service

Pros:

• "Shaw-nae her husband and staff are great people they actually go out of their way to make your family and not just a dollar sign."
• "The staff was warm and welcoming and we can’t wait to go back."
• "Shaw-nae greets everyone at their tables."
• "Shawnae, Jennifer, and the entire staff go above and beyond to make sure you feel not only welcome, but like family."
• "The staff were all welcoming and attentive."
• "Jennifer was an attentive waitress."
• "Everyone is so welcoming and attentive."

Cons:

• "I asked for tartar sauce when I ordered and unfortunately didn't receive it (although the catfish doesn't typically come with it, I specifically asked), and also no utensils were put in the to go bag."
• "Was told we had to wait for 20 minutes outside on the bench initially... ended up waiting for 50 minutes outside instead."
• "While looking for guidance from other staff members, we felt unwelcomed by their stares."
• "There were some issues with the service unfortunately."
• "Service we good but our food and drinks did take a lil bit for us to get."
• "Me and my wife made a reservation for 5pm via Google and open table app for March 16th. Got there at 5pm and was told that the system was down so our reservation wasn't taken note of."
• "Was told that we would be seated inside in the couches around the 40 minute wait, which didn't happen before we left."

Food

Pros:

• "The food is amazing, service is good, intimate atmosphere, and there may be a small wait - it’s your favorite aunt’s house after all, so it’s worth it!!"
• "The food is immaculate."
• "Everything tasted SO good!"
• "The food was fantastic- cat fish, mac and shrimp, collard greens, ox tails, fried chicken."
• "The food was fresh, hot and tasty, the wait staff attentive, and the ambience was perfecto."
• "The food was 10/10, absolutely delicious."
• "The food is absolutely perfect! Juicy, flavorful, hot, tender, and all things fantabulous!"

Cons:

• "The Mac n cheese had 3 types of cheeses in it and was also somewhat bland."
• "They were all individually salty!"
• "The Oxtails were extremely salty and seemed to be more Caribbean than southern style."
• "The only reason I gave the food 3 stars out of 5 is because the food was salty."
• "The relatively short menu is waaaay overpriced. It is an uncomfortably small place, and the food is mediocre, at best."
• "$14 for 6 Fried Shrimp, no sides included? $22 for oxtails and white rice? As a point of reference a lobster “taco” is $15 at Nobu, not known as a budget friendly place."
• "Neither were sweet nor cold, when my husband asked for ice, he was told, 'at present there was no ice at the time'."