Soul Food Chess House Reviews Summary

Food Quality

Pros:

• "Every time I get my food here it is Amazing!"
• "The only reason y I tried it again was because of that one time that I ate from here the mac and cheese and yams was great."
• "We were glad that food was really tasty."
• "Macaroni and cheese was on point, collard greens were great!"
• "The food is absolutely FRESH and DELICIOUS. Oxtails are always tender in a tasty brown gravy."
• "The food was delicious! I had the fish/shrimp platter with mac and cheese and cabbage and some banana pudding."
• "The food was outstanding!!"

Cons:

• "Service is very slow, even if you call ahead."
• "Won't be spending anymore money at this place spent 80 dollars and I received overcooked food."
• "The banana pudding made my mouth dry from all of the excess cookie crumbs."
• "The fish was too crunchy and so was the chicken they fried it too long to the point it was dry."
• "The Chicken was super greasy and bland as hell!"
• "They were horrible dry old an taste like somebody put some wax in it."
• "The oxtails were rough and needed to be cooked longer they were rubber like and hard to chew."

Customer Service

Pros:

• "To start the person that took the order, was very efficient and pleasant."
• "The young lady at the counter very nice and courtesy. The staff was great."
• "The service and atmosphere were amazing. They make you feel so welcomed."
• "The service and experience is definitely memorable!"
• "They treat me like family and the atmosphere is amazing."
• "Place looks clean."
• "The cornbread was great, it was bread warm and it wasn't dry."

Cons:

• "Worst customer service... Ordered food at 6pm waited almost 2 hours to get my food."
• "I spent 60 dollars for rudeness and the small portions of food in each plate was horrible 😫..Never again."
• "The quality of service is not up to standards and not paying attention."
• "The phone isn't answered regularly. Ordering is difficult."
• "Staff told me 20 minutes wait because of customer volume, & they would call me to pick up when ready. Never called."
• "The people who work there are also rude and obviously don’t care about actually doing their respective jobs."
• "The customer service needs serious improvement."

Value for Money

Pros:

• "I highly recommend coming here and getting this amazing food."
• "The food is soooo good, I had to stop eating to leave this review."
• "A bit pricey but fed my little family of 3 - 6 wings 2 sides plus extra side order 25$ BUT FILLED US ALL!"
• "I thought the price was reasonable for the lunch special."
• "Food is very good. I am a pescatarian, so I've only had the fish dinners. Mac and cheese, yams, cornbread are good as well."
• "The food portion for a lunch special was great, I can't imagine how the dinner plates look like."
• "Portion sizes were well worth the money."

Cons:

• "The food is so over priced it’s laughable."
• "The tables are broken down, the tiles in the floor are broken."
• "They have some of the nasties attitudes."
• "Food was absolutely DE LICI OUS!!!! 10 Out of 10 for sure."
• "Not to mention, the portions are ginormous for dinner."
• "The second time I noticed that the portions were much smaller."
• "The biggest downside is their prices. Way too high!!"