Fratello's Italian Restaurant & Lounge Reviews Summary

Food Quality

Pros:

• "The ravioli appetizer with vodka sauce was fantastic."
• "Food wise we had the Thai calamari, recommended by Joe. Just delicious."
• "The scallops were so, so, so delish!"
• "Food was above anything we expected."
• "Unbelievably amazing, the pasta fagioli was like grandma used to make, the seafood was flavorful and delicious."
• "The food was delicious, and they accommodated dietary needs."
• "One of the best steaks I have ever had, cooked to perfection."

Cons:

• "Dinner was luke warm at best."
• "The food might have been good if it were not cold."
• "Paying way too much for 3/5 food is bad."
• "The chicken fingers were mostly burnt except for one which they split between the two plates."
• "Food was incredibly bland and unimpressive for the price."
• "The shrimp tasted like chemicals."
• "The bread was burnt. The appetizer special was small and bland."

Service

Pros:

• "The service was excellent and the food was outstanding."
• "Service was excellent! Never had to wait for anything."
• "We always have great service and good meals."
• "Our waitress Katie was very kind and helpful."
• "The staff was very friendly and made sure everything was taken care of."
• "Our server Michele was a wonderful server. She had a lot of patience with us and explained everything we asked about."
• "The service was incredible."

Cons:

• "Blaring music was deafening and relentless."
• "Our waitress was dismissive and made excuses and blamed everyone else for all the problems with our service and our food."
• "Food was ok, service was horrendous. It took almost two hours to get our entrees."
• "I understand busy at Christmas but 2 hours waiting for food is crazy."
• "Dinner was over 3 hours long because the staff couldn’t handle the guests."
• "The bar left a lot to be desired."
• "The service was slow and bad."

Ambiance and Cleanliness

Pros:

• "Liked the location and set up for sure."
• "Just the nicest man and represented the establishment so well."
• "It was pleasant to sit outside with the street tables."
• "The ambience was really great and the staff was awesome."
• "The place feels like a real Italian home, like in saturnia Italy."
• "Beautiful atmosphere, great drinks, friendly service."
• "This was a nice, casual place."

Cons:

• "The wood work and tin ceiling are the icing on the Fratello's experience!"
• "The physical appearance of the place needs work (leak in ceiling in back room, VERY small bathroom, kind of outdated."
• "Restraunt did not smell or look clean, Men's room tiny and poor condition and no lock on door."
• "Walked in and the place was so dim and unwelcoming."
• "Small hot dining room without ventilation, disturbing number of flies and fruit flies lighting on our wine glasses."
• "The Restaurant was noisy and hot."
• "They brought out disgusting water glasses that EACH had multiple crusty lipstick marks."