Island Waterpark Reviews Summary

Temperature and Comfort

Pros:

• "The temperature was perfect."
• "We are both pretty warm blooded, and felt the air temp and water temp were more than fine."
• "Another to note is the temperature in there was so humid & relaxing almost like in a whole different place, not NJ."

Cons:

• "Water is freezing kids were walking around shivering with blue lips."
• "The water and the air temperatures are way too cold for an indoor water park."
• "The water park's temperature was uncomfortably cold, causing disappointment among the children."

Value for Money

Pros:

• "Park may seem expensive, but worth it."
• "It was worth the money."
• "Overall the ticket is a little pricy but worth it and you can find discounts online! Definitely buy them in advance!"

Cons:

• "This company will lose its license, suffer a major lawsuit and close down quickly if it continues to puts patrons lives at risk like this!!!"
• "Admission is too expensive."
• "Extremely overpriced for what they offer."

Customer Service

Pros:

• "The staff were friendly and helpful."
• "The staff were lovely, helpful and friendly."
• "Staff was courteous and attentive."

Cons:

• "Then the customer service at the check in counter was poor. Attitudes were negative and not welcoming."
• "Very bad customer service, none of them have the same information to anything you ask!"
• "The staff at checkin were very rude, staff at the water park check in to get tickets were very rude as well."

Facilities and Cleanliness

Pros:

• "The place is pretty clean."
• "A surprisingly clean environment, too. Friendly staff for the most part."
• "This water park was immaculately clean. There are people cleaning EVERYWHERE."

Cons:

• "Due to the park being at capacity the maintenance could not be kept up, there was trash in many places."
• "The floors in front of the restaurants inside the water park had a strong odor of urine."
• "woman’s restrooms were dirty and there was no toilet paper."

Attractions and Entertainment

Pros:

• "The variety of slides ensures there's something for everyone, from adrenaline junkies to those seeking a more leisurely pace."
• "Island Waterpark exceeded my expectations with its thrilling slides that provided an exhilarating experience."
• "A great selection of slides."

Cons:

• "Just about five slides. These slides aren’t super exciting."
• "The main and only pool is super small."
• "There aren't any family slides either."