maman Reviews Summary

Category: Cafe New York

Address: 12 W 48th St, New York, NY 10036, USA

Phone: +12128849337

Rating: 4.0
based on 131 reviews.

Food Quality

Pros:

  • "Pain au chocolat tasted good."
  • "The food is delicious. The deserts are scrumptious."
  • "Mochas, Latte, and Honey Lavender Latte were all quite good."
  • "Service was great as was the chocolate chip cookie."
  • "Very tasty pastries."
  • "Delicious food: we ordered the veggie reuben, the choose your own omelet, and the honey lavender latte."
  • "The croque madam was delicious and the smashed potatoes was a good dish."

Cons:

  • "Their croissants were terrible. Very hard and soggy."
  • "The amount of avocado on my avocado toast, however, was sub-par."
  • "I tried the farmhouse granola parfait twice. First one was ok second tasted super salty."
  • "The cookie (I've heard so much about it), was cold, overly sweet, and just not good."
  • "Beware to purchase anything on a Sun afternoon: barely warm, tasteless coffee and cold, like just out of the fridge croissant."
  • "The quiche was too soft and eggy and the croissant was not fully cooked."
  • "Desserts/pastries LOOKED really good, but they were unfortunately quite tasteless, especially the chocolate pear tart and the almond chocolate croissant."

Service

Pros:

  • "New Yorked pace at no expense to flavor or service."
  • "The cashier was efficient but short with us."
  • "Service is great."
  • "They have a very nice and friendly manager! He treat us like family."
  • "Excellent service."
  • "Service was great and would come back."
  • "The staff is really friendly!"

Cons:

  • "They written its better heated but when you asked for it they are rude."
  • "The service and management is chaos. No one told me that the seats are first come first serve before I ordered, so I ended up holding two coffees waiting for a seat while someone who just arrived can have a table."
  • "Customer service was poor too. CERTAINLY NOT RECOMMENDED!"
  • "I will probably never go back and won’t recommend it either."
  • "Our table was dirty, I had to ask for water because the jar in self-service stayed unattended for 20 min."
  • "The staff wasn't as courteous with no clarity on when our order is coming."
  • "2nd time trying this place and every time the client service is truly terrible."

Ambience

Pros:

  • "Nice little cafe with baked goods and coffees."
  • "The ambience of this cafe is lovely too, and the music is nice."
  • "The atmosphere is very nice and Instagrammable."
  • "Feels like a downtown cafe. A little oasis in the madness of Rockefeller Center."
  • "I loved maman because of the atmosphere, the place is beautiful to look at and the staff is friendly. I love drinking my matcha with a slice of chocolate pound cake."
  • "Beautiful interior, friendly and helpful staff, great location next to Rockefeller Center."
  • "Atmosphere is beautiful and food is tasty."

Cons:

  • "It’s not a cafe where you can sit with a laptop and sip on your coffee for hours."
  • "For these 3 things, the total came to $17 without tip, yikes."
  • "I write this review as I sit in the shop using my cell phone since this place has a policy against laptop use."
  • "Don't bother coming here if you intend to work as they have a no laptop policy."
  • "The place is small and has very limited seating."
  • "Outdoor seating smelled like urine."
  • "Clearly, they have serious issues with sanitation and their HVAC system."

Price

Pros:

  • "Very tasty and not too overpriced for NYC."
  • "Amazing for breakfast! Very good price too!"
  • "The food is very high quality and flavorful."

Cons:

  • "A bit pricey for what you get."
  • "Save your money and go elsewhere. Not worth the premium price tag."
  • "Both items lacked the quality they demanded for the price I paid, $14!"
  • "I just spent 15 minutes in line for a cup of $10.00 tomato soup... the cup was half full."
  • "I was not expecting this for the price paid."
  • "The vegan zucchini bread I also ordered was cold and had xantham gum in it, making it feel like a refrigerated brick."
  • "Undercooked vegetables, tons of spinach, and barely any spread on the bread for $15."

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