Chipotle Mexican Grill Reviews Summary

Customer Service

Pros:

• "The food service industry or any service industry is not easy but it’s extremely comforting to receive great customer service."
• "Managers, you've got yourself a star there!"
• "These other lesser stars don’t know what they’re talking about. This place was fantastic!"
• "Another great experience. Bumping up to 4 stars!"
• "food was great and customer service was excellent!"
• "Everyone works well together and as a team."
• "Huge shout out to Anyhony for great customer service. You Rock Anthony!"

Cons:

• "Never coming back to this place again."
• "The shift manager said that there was NOTHING HE COULD DO."
• "I am absolutely disgusted by the team at this chipotle and these staff members should be fired."
• "I complained to Store manager right there and she was even bigger moron. She was very okay with this, didn't say almost anything."
• "Management needs to get their act together and actually run their business."
• "The manager did not care about our business or training his staff."
• "This restaurant will never get anymore of my money, they only got one star because I had to click it to post this review."

Order Accuracy and Efficiency

Pros:

• "Ordered in-app for pickup! Our order was well-packed and accurate, and it was prepared in the promised timeframe."
• "I placed a big order online it was done quickly and it was all delicious 😋."
• "Food is good and reasonably priced. Good location."
• "Food was tasty."
• "Well assembled burri-bowls. Tried the new steak. Yum."
• "Food was reasonably priced. Didn't take long & tasted great."
• "Ordered in-app for pickup! Our order was well-packed and accurate, and it was prepared in the promised timeframe."

Cons:

• "Got an online order and half the orders were wrong."
• "They always mess up orders or barely put food in there."
• "This is the worst place ever they only do online orders and always mess it up."
• "Their food is very inconsistent."
• "Almost always get your online order incorrect."
• "This is the third time in a row I picked up my food and something was incorrect on my order."
• "Ordered on the mobile app 4 times this year and literally every single time it was wrong."

Cleanliness and Hygiene

Pros:

• "Clean, indoor dining experience. Socially distancing seating. Masks & gloves worn by employees."
• "Customers entering, ordering & leaving were all wearing masks."
• "Clean, indoor dining experience."

Cons:

• "This place was disgusting! None of the tables were cleaned off, the floors were dirty, the drink area was dirty and only half of the drinks actually had drinks in them."
• "The cleanliness was subpar. I mean the kitchen floor looks like a second trash bin."
• "The store/counters inside were not clean."
• "Cooking/prep area behind the glass…filthy with food spilled everywhere with obvious no attempt to clean."
• "No positive comments regarding cleanliness were found in the reviews."
• "The restaurant was dirty, all the tables were so dirty that when you sat at the table, you couldn’t put anything on the table."
• "Extremely dirty. Food remnants on every single table to sit at, glass food display case you order from looked as if it was never cleaned."

Staff and Management

Pros:

• "Doing a fantastic job while understaffed due to covid!"
• "The manager...was very polite and offered to remake all 4 entrées ahead of the crowd that was there."
• "Polite staff, fresh ingredients."
• "The employees were incredibly nice and I was greeted with a smile every time."
• "Extra star for nice and friendly staff."

Cons:

• "If you're going to get food at this place, try ordering it in person. If you order online, the people who could care less about their jobs won't even look at your slip."
• "They have very unorganized ways of doing things, and really don’t know how to treat a customer."
• "Management needs to do better here."
• "Employees seemed overworked and overwhelmed."
• "They should have employees who seriously serve customers with care, but it's silly that they even place someone who does not like to serve with kindness."
• "This has got to be the worse chipotle location hands down. the staff have attitudes beyond belief and barley fill up the bowls."
• "The manager is so rude and always has an attitude when talking to customers."