"Food always fresh. There's usually a line but they move it along so you are never waiting too long."
"The staff always works so hard and does an outstanding job."
"I’ve been coming to the East Brunswick location for over a year and I love it."
"I always order online and pick up at the register to skip the line."
"The food here is incredible!!"
"It's also very apparent that all the staff follow very strict food safety rules, which makes me very comfortable eating here."
"This is by far the best Chipotle I've been to, and I frequent it often."
Cons:
"Always horrible experience at this location! Website always down."
"Possibly the worst Chipotle location."
"Every container was almost empty if not empty."
"Horrible location in East Brunswick."
"The digital ordering service is a disaster."
"There was no black beans or white rice."
"Orders are never ready on time and never hot when I actually get them."
Customer Service
Pros:
"Travis tonight (9/7/22) just gave me excellent service as well as the wonderful lady who packed my food!"
"Kaitlyn thank you for making my experience better... Yes, This is a very busy chipotle but everybody there works very hard to serve us all."
"They work very quickly and efficiently, so there is never much of a long wait even if the line is out the door."
"Everyone behind the counter was attentive and fulfilled my order correctly."
"Thank you all for a great job even with such a crownd of hungry people."
"The staff is very friendly and helpful."
"Staff was nice, told that they have been so much understaffed."
Cons:
"The manager basically told me I’m out of luck and I’ll get a refund in 3 days."
"HORRIBLE RUDE WORKERS KICKED US OUT!"
"There never seems to be a manager working or caring at night."
"Rude staff and an inconvenience that online ordering is mandatory now."
"Most of the employees are not friendly at all."
"Really poor customer service. Guy that was helping me started another customer's order that came in after I did, leaving me to just stand there while my food without toppings got cold."
"The guy behind the counter is least bothered to take my order."
Food Quality and Hygiene
Pros:
"They are pretty good with portions."
"They load their bowls now, food is 🔥."
"The steak is always seasoned nicely and the tomatillo red chili salsa is the perfect addition to my salad instead of dressing."
"Food still tasted great though!"
"The meat wasn't true e and fatty, the chicken was juicy and tasteful."
"Food is always good, hot, and fresh."
"Delicious food, never dissatisfied."
Cons:
"When I shook the bowl to mix the dish, I knew something was off because it felt way too light."
"The pieces of steak were so small they might as well have given me crumbs."
"This place is a disaster, it is the filthiest restaurant I've ever been in."
"The bowl was literally HALF full."
"I open my burrito to find out it only has chicken and beans, NOTHING ELSE!"
"The servings are smaller and one time the steak tasted like it wasn't cooked properly."
"I just found a long blonde hair in my food (my hair is black) which doesn’t even surprise me because their hygiene is nowhere to be found."
Ordering and Pickup Process
Pros:
"If you don't like to wait, order ahead on the website, I've done this too, such a great thing, and they get the orders right every time."
"Ordered via app for take-out, a nice and easy process."
"I greatly recommend using or taking advantage of their app."
"First time ordering from Chipotle and our food was delicious!"
"My advice to people looking to eat at this location is to order in advance online! You set your pickup time and don't have to wait at all."