Moe's Southwest Grill Reviews Summary

Cleanliness

Pros:

• "The restaurant was clean, well-lit, and had a great atmosphere."
• "The store, prep and salsa area was super clean."
• "The place was clean and not too busy for a Sunday afternoon so that was a welcomed surprise."
• "However if u like Moe's this one is fantastic! The staff are pleasant and the place is clean!"
• "I came into this beautiful establishment today and noticed right away how clean and welcoming the location is."
• "It is always kept clean."
• "The store is so clean to eat in."

Cons:

• "Store has looked dirty and dingy lately."
• "The dining room was in disarray with supplies for the restaurant thrown on most of the tables."
• "Also the salsa bar was disgustingly filthy and of course also empty."
• "The salsa bar was a mess and barely had any salsa."
• "The serving trays are sticky. The bathroom is DISGUSTING. A big mess!"
• "Every empty table and seat were covered in spilled salsa and sour cream and bits of food."
• "The bathroom should be gutted and renovated as it was disgusting."

Staff and Service

Pros:

• "The staff is terrific here, and this all reflects the great owner."
• "Staff was very friendly and courteous, especially with it being my first time at a Moe's."
• "Smita was absolutely fantastic when delivering my catering order."
• "Employees are ready and waiting for the family clientele to enter at the 11:30 a.m. opening time."
• "The awesome lady you have working there alone today no lie deserves a raise or something (working by herself on the holidays) she was killing it!"
• "The staff are very welcoming and down to earth which makes you feel comfortable while you choose your toppings."
• "I was greeted by an extremely friendly gentlemen who delivered incredible customer service."

Cons:

• "They literally never get online orders right."
• "Don’t bother ordering pick up, it won’t be ready! Point of pick up if to not have to wait."
• "Woman with the buzz cut and green hair has ZEROOOOO customer service."
• "The workers here are so miserable and rude."
• "Manager doesn’t know to be a manager and she rude to everyone."
• "The manager doesn’t know what she’s doing."
• "No greeting when we walked in, no smile on anyone's face."

Food Quality

Pros:

• "Food is always great."
• "The food was great."
• "I would highly recommend Moe's Southwest Grill to anyone looking for delicious, fresh, and customizable Tex-Mex cuisine."
• "Delicious and fresh food!!"
• "Food was delicious and filling."
• "Their food quality is outstanding, and you can taste the authenticity in every bite."
• "The food always tastes fresh."

Cons:

• "Not all Moes are created equal and this is a perfect example. Would not recommend."
• "The food was cold and wasn’t fresh."
• "The first few tortilla chips were stale and the tacos were ok. Had a sour taste for one of them."
• "The soda all tasted like seltzer with some coloring."
• "The food honestly looked like it could possibly give someone food poisoning."
• "The food is not as fresh as I remembered."
• "The food was bland."