Tim Hortons Reviews Summary

Cleanliness

Pros:

• "Everything tasted fresh and inside was very clean."
• "A very clean environment."
• "Very clean and spacious."
• "The washroom facility were very clean."
• "The place was ridiculously clean including the restroom."
• "So clean and a really cool hockey mural on the wall."
• "This location is always extremely clean when I come here."

Cons:

• "Disappointed with this branch as they display a false sign ‘Toilets out of order’ all the time."
• "But in the restrooms tmi there was no toilet tissue."
• "Their restrooms were blocked off and marked as 'closed.'"
• "Not allowing people to use the restroom and claiming it’s bc it’s out of order is incredibly ignorant."
• "Their bathroom is curiously out of order going on at least a year now."
• "The establishment appeared to be in a state of disarray, with not a single clean table available."
• "Only thing, the bathroom is always blocked off! Have to ask permission to pass around cones."

Customer Service

Pros:

• "Staff is friendly."
• "The lady taking our order was wonderful! Efficient and friendly."
• "The staff here always genuinely seem happy, not the fake/corporate happy that you see everywhere else."
• "Every employee I have ever had have been nice, friendly, they asked about my mom, and why she wasn't with me."
• "The staff was so nice and they kept asking me if everything was great and if anything was needed."
• "The girls that work here in the mornings are amazing."
• "Every time I go through the drive-through I look forward to seeing her. Great personality, great worker, great attitude!!!!"

Cons:

• "They have spent probably hundreds of thousands of dollars to build a beautiful restaurant, and they ruin it with basic bad customer service."
• "Very slow service. Waited a long time to be acknowledged."
• "The middle-aged gentleman wasn't very patient and seemed annoyed that I didn't know what I wanted right away."
• "I was ignored by 2 Spanish speaking employees having a seemingly general conversation with a Spanish speaking man."
• "The forward facing people definitely leave a lot to be desired for."
• "The staff in the drive thru are rude."
• "When you walk in nobody want to give service to the take out counter you stan there they see you but no one comes over to help for at least 6 to 8 mins."

Food Quality

Pros:

• "They maketheirown chips, best chips evah!"
• "Their Donuts are really good."
• "Their sandwiches are pretty good."
• "Food here is delicious."
• "The breakfast and lunch options are always fresh and the coffee is delicious."
• "Best doughnuts I've ever had, hands down."
• "The food is flavorful and tasty and the coffee is delicious."

Cons:

• "The donut which is machine made was terrible. I had 2 bites and tossed the rest in the trash."
• "Food is different, coffee isn't the same, and every time I have tried to order my favorite ham and Swiss sandwich, the ham isn't separated, and neither is the cheese."
• "No matter what if I order something they’ll just give me something entirely different and call it a day."
• "The donuts are dry and hard."
• "Service was good but the breakfast sandwich was small and tasteless the eggs bites were all and dry."
• "Got Boston Creme donuts. So disappointed in the microscopic amount of filling."
• "Their homemade potato chips, which honestly I thought were nothing more than old potatoes cooked in vegetable oil for far too long."

Ambience

Pros:

• "This place also has good ambience."
• "They were welcoming and animated."
• "Interior decor was nice and there is an outdoor seating area."
• "The atmosphere was pleasant."
• "Nice music and comfortable seating."
• "The customer service and the ambience of the restaurant is just amazing."
• "Loved this place, very clean, comfortable, spacious."

Cons:

• "The system was all static! Not relaxing at all."
• "On a 50° day the air-conditioning was running."
• "But it was too bright and too hot and had a funky smell I couldn't get out of my nose."
• "The man allowed the dog to walk on the chairs which is unsanitary."
• "But they left all of us current customers in here. So now people are coming to the door and finding it locked."
• "The place looks nice but the food is not."
• "The coffee is overpriced for the fact they didn’t know what whole milk was."