Proper Cloth Reviews Summary

Quality of Product

Pros:

• "Quality of the cloth is good/excellent."
• "The shirts are very well made and they have a great variety of cloth weight and patterns."
• "The quality of the shirts is incredible, even the entry level price and the fit can't get any better."
• "Quality and choice of fabrics will shame any on-site retailer."
• "The fabrics are beautiful, the construction and quality of the garments is unequaled."
• "The quality of materials is good, customer service is excellent."
• "All three are very well made from quality materials."

Cons:

• "I am disappointed in the quality as these three shirts have completely ripped in the sleeve in the same spot."
• "I do not recommend Proper Cloth. Overpriced for mediocre quality and horrible service."
• "Their chest measurement is something like 5.4” too large."
• "The linen that this mask was made from came out extremely wrinkled and the mask was misshapen after laundering."
• "I own two shirts that do not fit well with twisted sleeves and I can reach not a single person at Proper Cloth."
• "The two shirts look like hand me downs I need to grow into & not custom fitted shirts I paid a premium for."
• "I wanted to love it, but shirts I got out of it fit weird and looked terrible."

Customer Service

Pros:

• "They are experts on clothing manufacturing, in my case custom shirt; but above all, and specially Carr went beyond understanding My needs responding with great attitude, professionalism and a problem solving visión."
• "Their staff has been awesome to deal with whenever I have called with questions."
• "Customer service is five stars with prompt responses to questions and issue resolution."
• "Their customer service was responsive, helpful, and always friendly and polite."
• "Their customer service is superior."
• "Customer service always readily available."
• "The Customer Service is top notch. This is what will keep me ordering more, along with the great fabric and style."

Cons:

• "And their customer service people have been less than helpful; condescendingly telling me that I need to wash them to allow for shrinkage."
• "Their clothes are not cut properly. When asking for a remake, they give a lot of pushback."
• "I also sent a note to the company through Facebook Messenger and never heard back... this is not a great customer experience."
• "They completely dismissed my concerns."
• "For 6 days I telephoned for help and never reached anyone."
• "I sent an email that to date has not been responded to."
• "I left messages at the Fifth Ave store (5 messages) none were returned."

Price and Value

Pros:

• "Some items a bit pricey for overseas manufacturing, but this is like having your own personal tailor."
• "Absolutely worth the price - Proper Cloth is an experience."
• "But if you get one shirt with your custom measurements you will understand why the superior price tags blows away anything you can grab off the rack."
• "Due to their extremely efficient business model, prices remain very reasonable."
• "For the money, it is the best bang for the dollar."
• "The price rivals most off-the-rack shirts but the fit is near perfect since it is custom."
• "Best value in the shirt business as well."

Cons:

• "I know $150 shirts, ~$200 pants and easily $750 and up suits may not sound like 'affordable' to everyone."
• "I wish there were made in the USA."
• "I was a little skeptical about the price and the quality of the shirts at first because it is $$$."
• "Masks cannot be returned and no refund or partial refund option for the 3 masks I purchased was offered."
• "I hate to say this but I would definitely think twice before getting a suit at Proper Cloth next time."
• "But my personal experience here was frustrating."
• "Ultimately, I am out $50 and that is that."