CAVA Reviews Summary

Food Quality

Pros:

• "Cava never disappoints!!"
• "Great bowls featuring Mediterranean flavors."
• "Distinctive, however because of well-spiced & seasoned Mediterranean/Middle Eastern ingredients of consistently high quality."
• "The bowls with all that I chose to top it was surprisingly good."
• "Food is always delicious no matter what I get."
• "Absolutely incredible food from start to finish."
• "The food is so good."

Cons:

• "I just picked up my lunch and my sweet potatoes are burnt to CHARCOAL."
• "Worst 'falafel' I've ever had. It was all wrong - the flavor, the inner texture (whole, unground chickpeas), the outer texture (more like tempura than falafel)."
• "Tried to give them a second chance... they barely had anything left and gave us very undercooked crunchy lentils."
• "The lamb wasn't worth the extra cost."
• "I’ve never seen a falafel like this before. It had whole chickpeas in it and was flavorless."
• "The grilled chicken was so overcooked - totally burnt taste."
• "The dressing I had (lemon herb tahini) was not very flavorful either."

Customer Service

Pros:

• "The service was amazing, everything was great and on point 💯 the lovely lady Kahlaa, if I’m spelling ya name wrong I’m sorry love but she was very helpful and and made my experience so much better and more enjoyable."
• "As a first timer, they were patient with me giving my order and answering my many questions which I deeply appreciate."
• "Staff was very attentive and nice and everyone seemed happy to help."
• "The team were so engaging, even the manager came out to check on me and asked if everything was up to my liking."
• "Their customer service was impeccable. I will absolutely be back."
• "Truly a lasting impression! The staff's commitment to excellent customer service was evident from the moment I walked in."
• "Great food and customer service. They are patient with people ordering food and deserve 5 stars."

Cons:

• "Very rude and with an attitude servers, they behave like they don't want to be there."
• "Only giving his bad review because for over a month now they've been out of romaine lettuce and they keep telling me that there's a shortage."
• "Don't order from UberEats or GrubHub - because CAVA doesn't understand how to do online orders."
• "Wouldn't let me enter at the door at 9:15 (open until 10) and was told that they weren't taking orders."
• "The service was so slow, especially when I asked about my online order."
• "The employees are extremely rude they just ignore you when you try to get your order."
• "The staff at this location was uniformly rude--they hustled us along, missed parts of our orders."

Order Accuracy

Pros:

• "i love cava, the food itself is always good. my issue is with my orders consistently being wrong."
• "It gets very busy during lunch but the process is made easy by ordering online and picking it up."
• "I did take out and did it through the mobile app and it was such a quick and easy experience the food was still hot."

Cons:

• "First and last time ordering! We placed a small lunch order from Temple Hospital. Only half was delivered and my salad had dressing when I said NO dressing."
• "If you order online, they don’t start making it until you walk in the door, wait in line, and let them know you’ve arrived."
• "Every time I order, there is about a 50% chance my order will be incorrect."
• "Ordered 6 items for delivery to the hospital I work at, only 2 items were delivered."
• "My order was completely WRONG! It’s like no one even tried."
• "Ordered delivery and food never arrived... Very disappointing… rude customer service."
• "Love their food but it is consistently 5-10 min late."

Atmosphere & Cleanliness

Pros:

• "The atmosphere was amazing for the past 2 weeks I've been going there."
• "The location itself is well lit, easy to get to location and clean."
• "Visited this location recently and had an amazing experience. I normally don't give out 5 star reviews, however felt the need to do so after my first visit."