CAVA Reviews Summary

Customer Service

Pros:

• "I would specifically like to acknowledge 3 employees who went out of their day to make my experience that much better!"
• "PD: I love the service of the Dominican guy first in the line to order. He deserves the employee of the month 👏."
• "NIEVE out did herself today with the service."
• "Shoutout Suzie for her amazing service! 10/10."
• "Thank you, Luis and Javier (Javi), for leading such a remarkable team of upcoming business leaders."
• "I was helped by Alia and her customer service is second to none!"
• "The personnel who gave us our takeout order this evening was the most professional and polite server!"

Cons:

• "Shakira the associate need to get fired!"
• "The workers move at a glacial pace."
• "The staff here are always rude and for some reason seem to be racist!"
• "The Manager at takeout was so rude."
• "Juan is the worst manager ever since all the years I been going there."
• "As soon as I started my order the manager, Elvis Castillo, laughed in my face because of the way I spoke arugula."
• "The service is so bad here."

Food Quality

Pros:

• "Lots of option of sodas and homemade lemonades."
• "Portions are plentiful. Whatever combinations you choose will yield interesting and unique tastes and textures."
• "The food is very tasty, and delicious."
• "Everything tastes really fresh so I can't imagine the other options are subpar."
• "You get a large serving that I feel is a lot to eat in one sitting."
• "Taste really good and I also feel good when I eat it 😋"
• "Food is very good over all."

Cons:

• "Did not give us our free pitas that came with the bowls."
• "Every time I order they make my order the wrong way even for pickup."
• "The brown rice is very hard and the tomatoes are completely spoil rotten like even throwing out very bad odor."
• "Last time hummus was out and this time meatball."
• "This time they decided to pour the whole bottle of green sauce, they had barely any rice, and it looks more like a soup then a bowl of cava."
• "Falafel were rock hard and black. Burned and very old, most likely."
• "Their meatballs are often burnt on the outside..but not fully cooked on the inside."

Cleanliness & Atmosphere

Pros:

• "Atmosphere was great, bright lights, clean tables and friendly staff."
• "We dined in and everything was clean and stocked."
• "Very clean and spacious inside."
• "Place was clean, good lighting and spacious."
• "They have lots of seating area, mostly clean and well maintained."
• "Place was clean and very sanitized."
• "I will return! Tasty food and nice/clean atmosphere."

Cons:

• "Food is good but this restaurant location is very dirty tables are not whipped down made me loose my appetite."
• "The food is good but the place is DIRTY."
• "This place is straight up filthy! It would not pass an inspection."
• "The restaurant was messy."
• "The area where they kept the forks was dirty and had some liquid inside."
• "I don't think for the price I'm paying for my food, and the type of atmosphere they're supposedly offering, that I should be cleaning my table before sitting to dine."
• "This Cava seems to have sanitary issues."

Value for Money

Pros:

• "You get a large serving that I feel is a lot to eat in one sitting."
• "That bowl cost $16, with the spicy lamb meatballs."
• "All in all, a good deal."
• "The price matches the quality, I don't think most people will have a problem."
• "Remember to sign for Cava rewards account, as you get $8 back for every $88 spent at Cava."
• "Great food, large portions."
• "Food is fresh and tasty, portions are big."

Cons:

• "I’ve Been coming to Cava for years, but as of late their portions have gotten smaller and smaller and price keeps increasing."
• "To pay $18+ for a salad and miss stuff is horrible service."
• "You end up paying $17 dollars for a bowl full of lettuce and rice which costs them no more than $1.50."
• "The bowl was overpriced for what you got."
• "They will charge extra if you tell them to put more food."
• "Did not seem fresh at all and they skimp on the portion."
• "The scoops at CAVA are miniscule."

Staff Behavior

Pros:

• "The staff is great too always so warm and welcoming."
• "The rest of the employees were very helpful and polite as well!"
• "They are very professional helpful friendly my respect For them."
• "The staff is friendly and I never have any issues."
• "The staff is always very friendly."
• "Staff is very friendly and management is on point!"
• "Customer service was top tier."

Cons:

• "The staff here are always rude and for some reason seem to be racist!"
• "The Manager at takeout was so rude."
• "Juan is the worst manager ever since all the years I been going there."
• "The service is so bad here."
• "The workers are not helpful or friendly at all."
• "Employees are rude and not professional."
• "One of the employees was extremely rude and shoved the salads back in the bag and told me it said no protein therefore i am not able to get chicken in them."