CAVA Reviews Summary

Food Quality

Pros:

• "Food is ALWAYS FRESH and very healthy."
• "The food was filling and I would definitely go back to try more."
• "Food is always sooo fresh!! And delicious."
• "The quality of food was excellent, a custom pita."
• "The food was fresh and I thoroughly enjoyed."
• "Their ingredients are fresh & they have an array of healthy options."
• "The food is creative and quite tasty."

Cons:

• "the meatballs tasted funny/bad and a lot of the other ingredients in my dish had a 'not fresh' consistency, e.g. too watery."
• "The chicken was horrible."
• "Rice and lettuce were drowning in dressing so it was essentially a bowl of mush."
• "The falafel was ok, it wasn’t horrible but was definitely overcooked and hard."
• "Food is cold, chicken is over cooked and burnt."
• "The black lentils were hard that I almost broke a tooth, the rice was cold."
• "Bowels are always inconsistent."

Customer Service

Pros:

• "The staff at CAVA was incredible, even with the nonstop flow of customers."
• "The whole staff was friendly, especially Liz who greeted us at the counter."
• "Staff was efficient and helpful."
• "The staff is attentive and the safety measures are well in place."
• "I just have to say the service is impeccable I really have to recognize 2 employees that just go out of their way to make sure that our service is the best."
• "Yessica and Chantal were very professional in the face of very rude customers and they continued to provide very friendly service to everyone else."
• "Liz is very attentive to every customer and always gives you the best service with a smile!"

Cons:

• "the boss was extremely rude to the young ladies that work there it was so hard to watch."
• "One of the team members had a very harsh attitude towards my toddler."
• "The employee that answered when I called to pickup curbside was very rude."
• "the staff is beyond horrible."
• "The staff there is not good and get attitudes quickly as they rush you through your order and get it wrong."
• "All the workers here clearly lack manners and customer service skills."
• "Servers just don't look happy to be working there. Floors and bathroom were disgustingly dirty."

Order Accuracy and Delivery

Pros:

• "You will leave feeling more than satisfied with your purchase and how it makes you feel as you eat it."
• "want to give a shout-out to the two ladies that make this my new favorite local CAVA location."
• "No doubt Cava is my favorite fast food spot. Healthy and delicious!"
• "The food is so good and they are not stingy with their portions lol."
• "Never had a mistake in an order yet."
• "They make the bowls perfectly every single time."
• "The employees are all really nice, and you can order ahead online so your food is waiting for you."

Cons:

• "Something is always missing when ordering through the app."
• "We've tried to order Cava 5 times now, but every single time the order has been either incorrect or totally missing items."
• "They only deliver through Door Dash (and I always order directly on Cava website) and the delivery is so hit or miss."
• "I love the food here but I ordered online via Uber Eats an hour before closing and never got my food."
• "DO NOT ORDER PICKUP ON THE APP. I scheduled it for 9:15 was not ready even though the store was not busy and had plenty of staff."
• "My office orders at least once a week for delivery. It has been consistently aggravating weekly."
• "They keep forgetting toppings (that are extra cost!), one week they forgot my chicken, twice they've forgotten avocado that costs extra."