"The staff is friendly and attentive, even staff who aren't waiting tables, make sure you are comfortable and accommodated."
"The servers are very attentive, and all the sushi is made right there in the sushi bar."
"Our waiter was excellent, and so was the food."
"The staff are always polite and diligent."
"The staff were very friendly are happy to fulfil any request."
"The staff is always friendly and tentative to the customers needs and wants."
"The staff is professional, prompt and courteous."
Cons:
"The booth we sat in smelled like urine."
"It took an act of Congress for the waitress to get me the vegetables I want with my hibachi chicken."
"The server comes up to us and says that’s it? she was very extremely rude and proceeds to ask if she did anything wrong or if she needs to improve her customer service?"
"The server Lily was quite unpleasant to my Wife."
"The cashier guy was very rude and disrespectful he threw a fit and complaint about me not giving a high enough tip at hibachi."
"Food is ok, but the staff is terrible. Poor service and when we left, the manager forced us to leave 15% of the bill as tips."
"The waitress had the audacity to chase us down in the parking lot and complain about the tip."
Food Quality
Pros:
"The fish is fresh and the rolls are inventive."
"The sushi chefs have made the best, creative & tastiest sushi & sashimi specials I have ever had to pleasure eat!!"
"The sashimi is some of the best I’ve had in the area."
"This place has the best Japanese food in Middletown."
"The sushi was fresh and everything was delicious, and I will definitely go again."
"Food is always cooked to perfection, staff is really friendly, everything is always incredibly clean."
"The scallops, shrimp and chicken on the hibachi grill were excellent."
Cons:
"The White Tuna was slimy and tasted like it was beginning to go bad."
"The fish is wimpy and not firm."
"Do not order the salmon from the bento box menu. It was tough, dry and drowned in sauce."
"The meat in sushi is too small, everything smells of bacteria."
"The Chilean bass with asparagus was too bland I took 1 bite & I was done."
"The Salmon and Yellow Tail, tasted like a moldy plastic shower curtain smells."
"The rice was wet and it had a greasy taste in the back of your mouth."
Atmosphere & Cleanliness
Pros:
"The atmosphere was calming and I was able to enjoy the habachi chef one in one."
"Awsome place, great service, great staff and great food."
"Service is great as well."
"Their sushi is highly affordable and delicious, the atmosphere is great, so is the staff and service."
"Mr sushi & grill's environment was very clean."
"The place aesthetic this is cool."
"Nice sushi and hibachi restaurant with Japanese dishes, too."
Cons:
"Horrible, bad smell, over priced."
"The entire place just smelled gross."
"There is no waiting area so the pile up of people by the door is very awkward and anxiety inducing."
"The bathrooms are 3rd world quality as far as cleanliness is concerned."
"This place should be shut down."
"The floor after it’s been mopped is very very slippery."
"There is no waiting area, so I had to stand right next to someone in a booth who was eating, and it made me very uncomfortable."
Value & Pricing
Pros:
"Prices are very good for the amount of food you get."
"We order about 12 rolls every time just so we can bring some home; it’s that good!"
"The food is prepared and presented with customer satisfaction in mind, at a reasonable price."
"Great quality food, very reasonable prices, delicious drinks, wonderful atmosphere."
"The food is priced right and service is fast."
"Food was good. For a busy Saturday evening the wait wasn't that bad in comparison to other of their competitors."
"Prices are good, but my belief here is you are getting what you pay for!"
Cons:
"The tab came to $60 for two so-so meals and two non-alcoholic drinks; poor value."
"Rice portions were small for the $."
"Their portions size has got smaller, price got higher and they need to improve their restaurant."
"Relatively expensive for dinner, expect to pay at least $20 per person (including tip)."
"The scallop hibachi meal only comes with 4 scallops for it being a 15 dollar meal."
"The portions here were not very big and you had to pay extra to get more than half a serving of veggies and rice."