Kiku Restaurant Reviews Summary

Customer Service

Pros:

• "Waitress was very attentive."
• "Very friendly, welcoming and nice staff."
• "Table service is excellent and the cooks on point."
• "The service was great and so was the entertainment."
• "The wait staff makes the customers their first priority."
• "Service is always excellent and there's a built in show while your food is prepared!"
• "The staff was courteous."

Cons:

• "We waited over an hour and never had our chef or server come."
• "Long time customer who had the worst customer service experience."
• "Service is diminished but perhaps because they are understaffed to cut costs."
• "They simply give you a number and no time estimate and you will wait for a long time."
• "The front desk staff is definitely rude and unprofessional."
• "The service was really bad. The waiter disappeared and we had to track down another waiter to bring water."
• "The wait staff has poor manners and people skills."

Food Quality

Pros:

• "The meat and vegetable portions were great."
• "The chef Money is good, food this time was so delish, it was on point."
• "Always a good time at this restaurant."
• "The food is quality with an authentic taste."
• "Food wasn't bad as well as plentiful."
• "The freshness, flavor, and craftsmanship of each dish consistently exceed expectations."
• "The food was delicious."

Cons:

• "The portion sizes for the fried rice and noodles were laughably small."
• "The food was really greasy."
• "Food was good but way overpriced."
• "The food was not as spectacular as their prices."
• "Expensive 1 for poor quality of food and lack of flavor."
• "Hibachi tasted like soy sauce only. Everything was drenched in soy sauce."
• "The only downside to the food is that they use way too much soysauce in their dishes."

Ambience & Decor

Pros:

• "Large restaurant with a great atmosphere."
• "The outside was very appealing, and I loved the ambience of the interior and exterior."
• "The space is beautiful and pleasing on the eye."
• "The atmosphere is alive and the food is always awesome."
• "Restaurant decor is nice."
• "The interior is nice and upscale."
• "Even outside there is a pleasant stone garden that leads to the rear parking lot."

Cons:

• "The people were rude!"
• "The spicy tuna was almost inedible it was so spicy."
• "FIRST OFF, THERE IS 0 CHANCE THAT THE RESTAURANT IS FOLLOWING COVID PROTOCOLS."
• "They charged extra for fried rice!"
• "The restaurant had us wait for more than an hour for the chef to just start making our food."
• "It takes forever to get a drink in that place."
• "The hibachi is lame and not very interactive, and the food isn’t good."