"The chicharron was a bit above decent. It had an excellent crispiness to the skin."
"Great food! I tell myself I'll get something different everytime but never do with an exception of appetizers & sides."
"Always delicious food at Elsa!"
"Amazing food and excellent service!"
"The food in this restaurant is absolutely great. Always taste good."
"The food is delicious!"
Cons:
"Food was average nothing really special about it."
"The food lacks consistency. Some of the boiled yucca was not done and hard."
"The chicken was extremely salty and the yuca was super dry."
"The chicharrones al ajillo is literally soggy chicharrones drowned in a thick sauce which I found gross."
"The food was to dry and flan was really hard not as smooth as a flan should be."
"The food tasted bad, the mofongo even made me sick."
"The food was absolutely horrible."
Service
Pros:
"I like the fact that the waiter dont hover over the customers."
"Clean place, staff very knowledgeable, and always ready to serve."
"The service is great!"
"Service, excellent."
"Service is very friendly and quick."
"The staff was friendly and considerate."
"We were greeted by the always afable and jovial Miguel. He always treats the customers like family."
Cons:
"Very bad service. Specially the delivery driver."
"Very rude staff members specially the manger and the waiter."
"But their management of pickup orders and walk in orders are 'HORRIBLE.'"
"Customer service was terrible."
"Service was kind of rude me oddly tbh."
"The attention is really lacking, takes a really long time to get an order."
"HORRIBLE customer service."
Cleanliness
Pros:
"Clean and the food came out quickly."
"Very clean, great parking lot, quiet safe neighborhood."
"The ambience is inviting, spacious and clean."
Cons:
"The restaurant itself was steamy in the summer heat."
"Oh the kitchen was a bit dirty when you go to order look around at the floor."
"When I was handed the freshly cooked food.. The plate was dirty."
"Food is not fresh (it’s sitting out with bugs flying around)."
"Food had no taste, low in salt, and soggy."
Delivery & Pickup
Pros:
"One good thing about them is their delivery service."
Cons:
"Ordered at 10:30 recieved food at 12:30 when they are only 12 minutes away from my job and after that long wait, my order was not even complete and had to wait one more hour for the rest of the order and on top of everything the food was uncooked."
"Once I got back home, everything that was ordered, was not there."
"The orders took a long time."
"They have an old guy delivering who probably has no knowledge how to use GPS and our food arrived an hour and a half later, cold with side orders missing."
"The clerk wrote my number down wrong twice and the delivery guy never came out his car to ring my door bell."
"The food doesn’t taste the same and every time I have something delivered it comes cold."