Yolpaqui Taqueria Reviews Summary

Customer Service

Pros:

• "The staff is very very friendly."
• "They are always so friendly and happy to see you."
• "All employees I’ve spoken to so far are extremely nice."
• "Great customer service and friendly."
• "The staff is always courteous, professional and precise."
• "The staff was amazing they greeted you as soon as you walked in."
• "The girl who works at front she was amazing, her name is Yeraldine, she did a great job today."

Cons:

• "They have the worst customer service I have ever encountered."
• "Just terrible customer service!"
• "They were very rude and tried to speak in Spanish and say they’re going to make me pay for it."
• "The manager was so rude on the phone."
• "Placed an Uber eats call. Included VERY simple instructions for the restaurant to follow. Decided to call to be sure my order was prepared correctly. Upon calling the listed number I was greeted by a VERY non-friendly & difficult woman that was not even on-site at the restaurant."
• "The nasty lady cut me off and said what do you want me to do?"
• "These employees don’t know about customer service. They are very rude."

Food Quality

Pros:

• "Everything was so fresh and delicious!"
• "The food was phenomenal. I couldn’t have eaten at a better taco spot."
• "The food is incredible. Everything on the menu is fresh and delicious."
• "The best steak quesadilla I have ever tasted with the freshest veggies."
• "Delicious and fresh! We came back and had a fajita it was delicious, fresh and authentic."
• "The tacos were delicious. Had carnitas, Al pastor and carne asada. Meat was perfect not salty."
• "The food was absolutely delicious. Nachos were amazing. Burritos were perfect."

Cons:

• "The steak was tough and fatty and I ended up spitting half of it out."
• "Additionally, the food is poorly made. Like.. they're supposedly an authentic Mexican restaurant yet Chipotle actually tastes better than their bland food."
• "Enchiladas that tasted horrible."
• "Food was over cooked, sloppy and burnt."
• "The rice was dry as a bone, and the 'refried pinto beans' were not beans, they were literally completely liquified."
• "Tacos.. Dryer then Sahara desert"
• "The food had no flavor."

Service Efficiency

Pros:

• "I picked up an order today, it was ready on time."
• "First time eating here I ordered pickup and was ready in 15 min at 730 on a Thursday."
• "The staff was welcoming and the food came out fast."

Cons:

• "One hour and 45 mins for a pickup that we were told would be ready in 45 mins."
• "Instead, my husband was told 'we’re not accepting orders' and had the door closed in his face."
• "I place the order again the man who answered the phone the 1st time I called said they don't do that."
• "I keep telling myself to come back here, and every single time it’s about 1+ hr to 1 1/2 hour wait for an order."
• "Slowest service in whole island i never experience worst service than this place took almost more than 2 hours for my order to arrive."
• "I waited almost 1 hour (no exaggeration) for two tacos and 1 tostada."
• "You are waiting hours for your order."

Atmosphere & Cleanliness

Pros:

• "The service, the staff, the atmosphere was A1."
• "And the place is super clean. They kept cleaning all the surfaces constantly."
• "Place is so clean and beautiful, you can here there music too."
• "The restaurant interior is fantastic and unique."
• "It's a cute little restaurant, with a nice ambiance, and the smells of the cooking food permeate the room and tantalize your tastebuds."

Cons:

• "The only downside is the size of the space."
• "I am also a military disabled veteran and you had no handicap parking because your patio is taking up the first two spaces of your small parking lot."
• "To top it off my son found plastic in his food."

Value for Money

Pros:

• "Prices were reasonable."
• "The choice of quac over beans did not result in extra charges, which is great."
• "Not often these days can I say take out food i had was really good, tasted fresh, was still warm when I got home (i live over 15 minutes from the place) and that the portions were generous for the price."
• "Price to portion food is amazing you’ll pay $15 for a nacho and it’s an extremely large bowl filled to the top!!!"
• "Really tasty food. It’s also a lot of food. I definitely am getting plenty of meat and veggies for the price I paid."

Cons:

• "8 nasty tacos and two small side of dry rice and weird bean sauce amounted to almost $100 with a tip, which is absolute robbery, even for good tacos!"
• "They charge u the same price for stuff even if u remove all the sides and won't even give the sides."