"Had a great dining experience at the Bensalem Applebees. Karen was our server. We found her to be friendly, personable and efficient."
"Our server tonight was exceptional though. Tall gentleman with the mustache."
"Bianca was such an amazing server."
"They sat a table of six within just a few minutes on a Friday night. Waitress was extremely nice, prompt, and got everything correct right down the split check."
"Carlos our server was not only funny, but professional and extremely attentive."
"Staff are always helpful and friendly!"
"The manager even comes around to each table to make sure everything came out correctly and that the service is good, which I personally think is great customer service."
Cons:
"Showed up at my expected time for curbside pickup. Waited 10 minutes, not an employee in site."
"The server did not check up on us at all."
"The server told us the bartender was too busy to rim the glasses with salt."
"The service itself was terrible. Waitress took forever with everything, had her back to us the whole time."
"If your going to offer a menu with an all you can eat item you need to make sure your servers are coming to check if your ready or want more. Our waiter never even came to check if we needed a refill."
"Service was slow."
"The waitress was hardly available & she brought dirty forks & knives."
Food Quality
Pros:
"Black bean soup very good. Served nice and hot, spicy and great flavor."
"The rest of the meal was delicious, very well cooked and it all tasted amazing."
"The food is great, always hot and expedited quickly."
"Boneless wings were fantastic. Ribs were good."
"Tender and juicy cutlets with Pico de Gallo and fluffy Mexican rice. Excellent!"
"The food was perfect and everything came out exactly the way we wanted it to."
"The food was great. Everyone enjoyed it. I got the ribs and they just fell right off the bone."
Cons:
"Egg was overcooked."
"I got really sick from eating there."
"The food was great till I got to the last 1/4 of my steak."
"Had so much grease I couldn't put down."
"Raw bacon, dolop of sauce and bland."
"Food was terrible, delivery took almost 3 hours. Food came cold as anything."
"The food wasn't great, and I ended up getting sick after eating their burger."
Cleanliness
Pros:
"They're seating everyone at every other table for the 6 foot distancing, everything is clean and sanitized."
"The place was sterile clean."
"The restrooms were clean and stocked."
"Most of my reviews start by me saying that the place is clean or not clean, this Applebee's was clean."
"The place looked really clean which that is a big thing for me."
"Great food. Very clean place. Friendly employees."
"Nice restaurant. Friendly staff. Clean."
Cons:
"The table was still dirty when i was sat, and garbage still on the floor."
"Customer service is poor, and the place has a weird smell inside the building."
"The carpet is old and greased out and smelly."
"Floors sticky and greasy at the same time...don't know how that happens and to top it all off NO TOILET PAPER IN THE BATHROOM STALLS?!?!?!"
"Then the restrooms were beyond gross. Dirty, urine of the toilet, paper towels all over the place."
"The atmosphere was lacking and the man cleaning and bussing tables was cleaning around our table a lot but not at our table."
"Food wasn't bad, its just that this place smells awful."
Value
Pros:
"Certainly not cheap, but that's pretty much anywhere you eat out nowadays!"
"Best mozzarella sticks and beer cheese pretzels around."
"You got 2 for $20's if you looking for bargains."
"Applebee's always has good food wait was not long would recommend."
"Food and drink was pretty good for the price."
"The $1 blue Curacao were great!! A must do!"
"Would definitely recommend it for a cheap dinner out."
Cons:
"Also the bottle beers are absolutely ridiculously priced."
"We dined in. The food was fantastic but I don’t believe it was worth the money we had to spend for 4 ppl only."
"For $100 bill I expected the food to be a little bit better."
"It's sad and prices are going up but why increase the prices and lower the amount given at the same time. You're charging more, so why serve less and not the same."
"Also the margaritas were made before where you can get a little over 2 glass per order but now the container is half empty."
"Last night our salads were drenched in dressing and I've noticed that the amount of ice that they are now putting in our drinks has gotten a bit out of hand."
"The BBQ ribblets were Luke warm at best and the didn't have much meat on them at all."
Atmosphere
Pros:
"Good food and atmosphere. Friendly staff!"
"We choose Applebees over other restaurants for the service and the atmosphere!"
"The atmosphere is awesome. Great people."
"Good TV viewing for sports and a friendly welcoming atmosphere."
"The atmosphere here has good vibes! KUDOS for making our dining experience memorable!"
"The outside seating atmosphere was great except there were no bug lights anywhere."
"Everything was freaking good, even the Vampires Juice for $5 was yummy."
Cons:
"While walking in a red flag, i heard the customer complaining about his food and how rude his service was."
"Host was wearing a full Pennywise outfit. Not funny."
"I'm going to get straight to the point the food is good but I would never return back there again they have roaches in the kitchen where they make your food."
"It's sad when you are eating and it's not a bright place. KUDO TO THIS PLACE."
"The food was very slow. Looked horrible. Was very greasy- which Is not the norm."
"But that isn't where my complaint is your employees are flat out unprofessional."