Prestige Auto Studio Reviews Summary

Customer Service

Pros:

• "They are driven and motivated to give you the best client experience."
• "Raul is an honest, fair owner who goes out of his way to please the customer."
• "Nice to meet the owner and he explained all the things upfront and very reasonable with the pricing."
• "Highly recommend! Amazing price and excellent customer service!"
• "Communication is straightforward and no-nonsense."
• "Raul was kind enough to stay after hours."
• "Customer service was spot on. Always answer their phone calls."

Cons:

• "I was actually shocked by the customer service, and definitely not in a good way."
• "He looked and sounded more and more annoyed and quick with his noes as I showed him the chip and different scratches, like he didn't want my business."
• "After asking if he machined the wheels in house or if he sent them out I was ultimately told, that's none of my business."
• "Gentlemen goes on to stare at me for 30 seconds before saying 'Don’t you have google?'"
• "Terrible! There is no detail involved in their detailing… the owner or person in charge was horrendous and argued about everything."
• "The way it was actually handled was unprofessional and borderline fraudulent."
• "He yelled at me on the phone 'Okay, so what are you gonna do then?'"

Quality of Work

Pros:

• "Raoul is the owner and does exceptional work."
• "Raul brought it to a factory new finish."
• "The results far exceeded my expectations."
• "The large circular scratches on the hood looked as if they weren't there, to begin with."
• "The workmanship has been impeccable."
• "Not only was their work spectacular, but they were fast and fairly priced."
• "Not only was the door ding repaired but the paint matching was flawless."

Cons:

• "Seems like a good place but charged double what others were charging for speaker upgrade."
• "They might have good service, but their prices are OUTRAGEOUS."
• "Paid for the package which included engine degreasing/cleaning but because they couldn’t get my hood open they decided to not do it."
• "I guess what I needed fixed is major bodywork to them now and their website is outdated."
• "They also didn’t call to tell me/ask me about this, charged me the same price, and didn’t even bring it up when I went to pick my car up either."
• "Avoid at all costs!"
• "I will never return."

Value for Money

Pros:

• "Price was very reasonable and done in a timely manner."
• "Raul got me in quickly and gave me a great price."
• "I love that Raul is honest and found what package suited my car even if it was cheaper than the other available packages."
• "Raul made the deal sweeter by offering me tints for a small add on."
• "Raul and his team got the job done in less than 24 hours at a great price."
• "Pricing is also incredibly fair."
• "Raul was so kind and the pricing was unbeatable."

Cons:

• "Seems like a good place but charged double what others were charging for speaker upgrade."
• "They might have good service, but their prices are OUTRAGEOUS."
• "When she went to pick up her car, she was dealing with Raul. She was pretty shocked to find out that she was being charged $285 now."
• "I see some reviews here that say Prestige is excessively costly and, yes, it wasn't cheap. That being said, you absolutely get what you pay for."
• "They also didn’t call to tell me/ask me about this, charged me the same price, and didn’t even bring it up when I went to pick my car up either."
• "Avoid at all costs!"
• "I will never return."

Professionalism

Pros:

• "Raul and his team are always thorough and professional."
• "They treat EACH CAR like it's their own."
• "They are Brilliant! So fast, so professional and so very helpful."
• "Great customer service, professional attitude and attention to detail."
• "Raul and his team are experts."
• "They consistently deliver spectacular results."
• "Everyone at Prestige really cares about the quality of their work and it shows."

Cons:

• "He looked and sounded more and more annoyed and quick with his noes as I showed him the chip and different scratches, like he didn't want my business."
• "After asking if he machined the wheels in house or if he sent them out I was ultimately told, that's none of my business."
• "Gentlemen goes on to stare at me for 30 seconds before saying 'Don’t you have google?'"
• "Terrible! There is no detail involved in their detailing… the owner or person in charge was horrendous and argued about everything."
• "The way it was actually handled was unprofessional and borderline fraudulent."
• "He yelled at me on the phone 'Okay, so what are you gonna do then?'"
• "Avoid at all costs!"

Customer Satisfaction

Pros:

• "I would never hesitate to recommend Prestige…"
• "Highly recommend and will go back."
• "Couldn’t have possibly asked for a better experience."
• "I cannot say nothing but amazing things about Raul and his team."
• "Thank you, Prestige. I'll be back for the same service."
• "Will certainly be back."
• "I will definitely be back."

Cons:

• "I was actually shocked by the customer service, and definitely not in a good way."
• "He looked and sounded more and more annoyed and quick with his noes as I showed him the chip and different scratches, like he didn't want my business."
• "What I mentioned above is enough to turn me away from dealing with them again."
• "Avoid at all costs!"
• "I will never return."
• "I left without a word because I did not want to get into an argument."
• "The way it was actually handled was unprofessional and borderline fraudulent."