Raku Reviews Summary

Category: Authentic Japanese restaurant New York

Address: 57 W 76th St, New York, NY 10023, USA

Phone: +12128731220

Rating: 4.5
based on 150 reviews.

Food Quality

Pros:

  • "The crispy tuna poppers were outstanding."
  • "Every single dish was amazing! The bento boxes were the perfect amount to try a bit of everything."
  • "Sushi was clean and fresh-tasting, and very fairly priced for both the quality and the neighborhood."
  • "Well made sushi and crispy tonkatsu. For the cost and location this place is a win, I recommend you stop by!"
  • "Amazing sushi rolls!! I eat a lot of sushi and this was one of the best I ever had."
  • "Everything was delicious, fresh and beautifully prepared."
  • "The sushi is absolutely out of this world delicious and is well beyond its price point."

Cons:

  • "Ordered Spicy Deluxe, $25, fish on the sushi looks like something just taken out of freezer 20 mins ago."
  • "The rice was under seasoned."
  • "The pieces of fish are not the freshest."
  • "Girlfriend got food poisoning from the sushi. When we called to let them know, they were entirely unapologetic."
  • "Fish is NOT fresh."
  • "The salmon was off, color, texture, flavor and I felt sick after."
  • "Hamachi Kama was half burnt, salmon bento box came with a dry salmon and a stale sushi roll."

Service

Pros:

  • "Very friendly staff, my kids had this dream of eating Ramen and mom wanted some delicious spicy Octopus, Yakitori, and Bento Box Lunch wanted to go back to the museum but I couldn't walk after the πŸ˜‹ lovely meal"
  • "Cozy restaurant with top notch service and food."
  • "The staff were so friendly and helpful. They happily responded to any questions I asked about the menu."
  • "Staff were pleasant and helpful, they kept my water topped up."
  • "Delicious sushi, delicious teriyaki chicken, friendly and helpful wait staff!"
  • "Staff very welcoming and professional. Highly recommend!"
  • "The service was great as our waiter was very attentive and catered to all our needs."

Cons:

  • "Sushi was very good, but bad service."
  • "If you don't mind having your take out order get completely lost"
  • "Terrible service. I wanted to change my order because before I had eaten the meal. Was told I would still have to pay for both meals."
  • "Service was horrible."
  • "The service was the real let down. My date's food came 15 minutes after from mine."
  • "Poor customer service, good food."
  • "The service sadly was not there, we had to request water multiple times ourself."

Atmosphere

Pros:

  • "Don't let the small size of the place fools you, the food here taste so good, the simplicity of the cuisine only added the charm of the restaurant."
  • "Cozy little walk-down Japanese place with wonderful bento boxes!"
  • "It had a nice atmosphere to it."
  • "Quiet atmosphere, but cozy enough to have a conversation."
  • "A great, cozy spot to enjoy cool salads and sushi on a hot day or warm up with soup and entrees on a cold winter evening."
  • "Environment was great, perfect spot to go to after walking for HOURS."
  • "Great food, staff, and very nice place."

Cons:

  • "Atmosphere was also not great - I was sat next to a table with multiple children and it was very loud."
  • "ambience and decor is cozy and cute, food is nice except the lunch bento is $18 for the smallest piece of salmon i’ve ever seen."
  • "It's very dark in this restaurant."
  • "The restaurant environment is a nightmare. Feeling like sitting in a dungeon with the tightest seat ever in New York City."
  • "The place was just not clean.. There were mysterious stains on the table and walls, and the high chair was sticky and disgusting."
  • "The restaurant is below street level and thus dark."
  • "The overall appearance of the place was too gloomy."

Price

Pros:

  • "Their bento is essentially a course meal and only 25 so it’s pretty good."
  • "Prices are completely fair."
  • "Prices that are better."
  • "Price very reasonable considering the quality."
  • "you're really getting your money's worth (e.g. $16 nabuyaki udon but so much we couldn't finish it)."
  • "Decent prices and a pretty extensive menu beyond just sushi."
  • "The price is very reasonable for the quality of food (and the location)."

Cons:

  • "Ordered California roll, $7, finished with 5 bites the roll was not even the size of my palm."
  • "Slightly pricey but very nice for Manhattan sushi."
  • "Not a good experience of my last visit when you paid $100+ for all of these."
  • "The Toro was a bit below expectations in smoothness."
  • "A bit pricey, $4-5 per single piece of sushi."
  • "The specialty rolls were fine, but the bento box was pretty mediocre. At $25, the salmon teriyaki bento box tasted like microwaved cardboard."
  • "The crabmeat is imitation mixed with some gross mayo, crunch disguised as snow crab legs."

Gratuity

Pros:

  • "Tips are already included on the bill. Not sure why they do that, but be aware so you’re not double tipping by mistake."

Cons:

  • "What I don't like about this restaurant is they put the GRATUINITY / TIP on their own."
  • "They decide for the amount that you have to give them."
  • "They also charged me a 18% gratuity for a small table."
  • "So after providing additional 2 dollars I catch the waiter making fun of me."

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